I was told that if it ever happens again, my comcast internet would be suspended. When I posed the question of how long it would be suspended for, they told me 365 days. That’s a whole year of internet suspension that I can almost guarantee to you that they will still charge for due to the contract. On top of that, my partner runs our home business through this line and is also continually streaming videos so it’s quite easy to hit this limit. I also do online gaming and have noticed that since upgrading to the triple play pack, there is much more lag in games i could play perfectly prior to the upgrade.

They also had on their website an advertisement for the bandwidth meter being available in my area. When I called about this bandwidth meter, i was talking with tech support for over an hour before they bothered to tell me that the reason I was not finding it through their instructions was because it was not yet available in my area and they did not know when it would be. This was back in march, it’s now the end of may and there’s still no bandwidth meter.
To me, the lack of the bandwidth meter is also a underhanded way to get people to go over that limit. They told me I had to use their bandwidth to download a 3rd party one and even then, you run the risk of it being closed by accident or not opening at start-up.

(CONTINUED)
its two weeks later and a comcast call center called me and asked why ‘I’ canceled. Long story short, they turned me back on AND gave me a $20 for 6 mos discount price.

has any one else had that happen? …or am i just lucky?

Did I learn from this experience? Yes, it sucked watching pages and even email load soooo slooowwly. SO KEEP IT UNDER 250, …until something better comes along.

Now the 50Mbps connection itself is over $110, I think after taxes and fees it’s like $125 a month. But I asked the security / customer service rep, would I still have a limit of 250GB per month if I dropped my speed down to 22Mbps or 16Mbps? Yes, he said it doesn’t matter how fast the connection is, you still get capped at the same 250 gig threshold.

So why is it that I am paying for more speed? All that is going to do is help me reach the limit (and get cut off) faster.

I asked if I could upgrade to a business account. The guy said no, we don’t want more money, I am just telling you, if it happens again, you will get cut off with no warning, for 12 months.

So what does Comcast suggest I do then, if I need more than 250GB per month? He had no suggestions.

He did, however, imply that I either have a virus, an unsecured network, or that I have been pirating.

I was furious. I felt insulted, as if I had done something wrong. I have no virus, my network IS secure, and I don’t use filesharing programs. I watch streaming video, play occasional games, and FTP files for clients’ websites. This is NOT abuse. I pay for a service, and I want to use it.

I hate Comcast. They can get bent for all I care. If they shut me off they will be losing a lot more than I will. Because I will NEVER use them again, and I will tell EVERYONE I know about the crappy customer service and dishonesty in their advertising. Sure, you can get twisted up in a semantic war (“it’s an unlimited connection, not unlimited transfer”) but this is BS.

Comcast, wake the hell up. You won’t last long if you treat your customers like criminals.

Probably Dish Network and DSL for the next year, gonna cut off my Comcast TV as soon as i find a reasonable SAT TV/Broadband deal. Comcast has the ATL area locked in, there are no [wired][fast]competitors, that sucks !