All my Money Market and CD’s accounts are mainly at Ally Bank and Pentagon Federal Credit Union. I am fully satisfied with Ally Bank representatives. They have always been professional and a pleasure to deal with over the phone. Without exception, Ally Bank posts all interest the same day each month and mail all interest checks on time.

I am especially pleased with Ally’s 24-hour telephone Customer Service availability.

Ally bank is a good bank, they just need to retain the good employees, pay them enough to atually survive. Then you will truly see Ally’s custoemr service be as stellar as they claim it to be.

I haven’t had to pay one red cent for my checking or savings account, or any ATM fees, and I even had an overdraft of $23 one time! Which led me to read up on their fees for overdrafts and learned that they would have only charged me $9 per day (not per overdraft) for having a negative balance. I brought my account current the same day, and didn’t get charged anything.

I came to Ally from Suntrust because I was informed that Suntrust was going to start charging me $7/mo for my “free” checking account AND $.50 everytime I used my PIN number to buy things with my card!! I don’t think it’s fair to have to pay a bank for holding my money. It would be different if I had borrowed money and was getting charged for interest, but just to hold money that I have worked for? I don’t think so.

I have recommended Ally to all of my friends!!

Bill Todd

1. in the first paragraph your told Earl that you’re not sure what he said was accurate. then you said “its no surprise they act like the government.” so Earl was accurate, they do act like the IRS?

2. you said you the customer service, which you did, doesn’t “look down on you.” Then you spent the rest of your post telling us how dumb the customers were.

not looking good for your credibility D.

Also, D? If you’re trolling, you’re doing it wrong.

Seriously though, the people that work for the company that outsources… they aren’t to blame. They take the job that comes just like the German businesses or Japanese businesses that open here. Just imagine how they feel about our “accents”. If you can’t understand them, you don’t have to be rude, all you have to so is say, ” I’m sorry I couldn’t quite understand you” or “pardon me?”. It isn’t difficult and, even if they take offense, you can ask for someone else. But please be sure to let them know it isn’t their fault and that you aren’t mad and that you aren’t used to it so its difficult for you. Because believe me… I’m sure its difficult for them to try and get a simple tech report through to you.

After reading this, as I have read about so many banks in the past 3 days and made my way here through good words about Ally, I humbly refuse to use online banking at this time. Although the bank and its processes seem decent, I still like the feeling of somewhere to deposit cash and shake a hand. I started looking at e*trade for banking and thought to check Ally out and Google’d something that brought me here.

I think D is right about idiots having all the money. Yay for having zero dollars -_- Ugh!