Comments on: Always Ask to have a Fee Refunded/Waived

By: Quintin

Quintin — Wed, 14 May 2008 17:38:53 +0000

Yeah, I just attempted to do this with Bank of America. They did not budge. And they were quite okay with me closing my account… just as soon as the balance is brought back to zero…

I am a college student who needs to keep all the money he has. I just don’t understand why a Student Checking Account would have such high fees.

By: Nathan

Nathan — Thu, 31 Mar 2005 23:01:16 +0000

Excellent post, and very true. I too use this tactic where appropriate.

The key, as you correctly emphasized, is to be polite about the whole thing. When I first got my cable set up I had numerous problems with the provider simply not doing their job. At one point I was talking to a CSR and she was so blown away by the fact that I was being so polite she gave me 1 year of my choice of premium movie channel for free. I didn’t even have to ask.

I am surprised though at the number of companies willing to let a customer go for something minor though. I usually have the best luck with the cancellation people rather than just any old CSR. I’ve had many cases where I’m told by a CSR that they can’t do something, so I go out and get a new account or service with someone else. Then when I call in to cancel the old service the cancellation representitive tells me they can fix everything. Now I go straight to cancellation.

Great post though!

By: Tim

Tim — Wed, 30 Mar 2005 20:16:39 +0000

And if first you don’t succeed, try, try again…If you get someone stubborn, hang up and try again, just remember the customer service rep’s name so you don’t talk to him/her again.

By: Ace Wags

Ace Wags — Wed, 30 Mar 2005 19:28:33 +0000

Yes, I’ve done that with my credit card a couple times and with Verizon Wireless once for a late fee.