Comments on: Anyone Ever Used Esurance?

By: Allstatesucks

Allstatesucks — Sat, 02 Apr 2011 22:09:43 +0000

I just shopped around for quotes from several insurance agencies and esurance seems to be the best. I am currently with Allstate, and have been for 5 years. Allstate has been a NIGHTMARE to deal with. I have seen a lot of posts on here that state having a local agent to go to when dealing with a claim is a nice thing. My local agent did nothing for me when I was rear ended. Allstate has it’s own department that handles accident claims. My local agent told me he wouldn’t be able to help me on that claim. I spoke with several agents and never spoke to the same one. Allstate wouldn’t pay property damage that occurred in the accident, when I spoke with the states transportation claims department that was trying to get money for the damaged guardrail the supervisor had said this was common with Allstate. Finally, after 2 years, it was taken care of. The icing on the cake was today when I went to pay my bill and saw my monthly payments jumped 60 bucks!! When I call my local agent all they can say is that New York state is increasing insurance policies and there is nothing they can do!!!!

By: Eric

Eric — Sat, 09 Jan 2010 16:50:47 +0000

Thanks everyone! I’ll be steering clear!

By: Tom McEuen

Tom McEuen — Mon, 05 Oct 2009 16:05:11 +0000

I have four automobiles insured through esurance and was for the most part thrilled at the low cost of the esurance policy. This all changed when I recently had a small fender bender. There was absolutely no damage to my car and the damage to the other vehicle’s bumper was minimal, costing only $790 to repair. I just received my renewal notice and was informed that I had lost my good driver discount due to the claim against me and my policy was rate jumped by an additional $800 a year!! The repair to the other vehicle was only $790 and my annual insurance rate was adjusted by $800. Hmmmmmm, does anyone see something amiss here? I’ve been driving for 55 years and never have had an accident.

By: Kim Doan

Kim Doan — Fri, 11 Sep 2009 18:25:35 +0000

I have been with Esurance for 3 years. I would like to praise them for doing a good job at keeping the rates low. Their claim process is easy to follow, and they have taken care of my case very smoothly when I have had an accident.

By: Mitul Patel

Mitul Patel — Sun, 17 May 2009 01:59:01 +0000

So what finally happen? did they pay you? My car caught fire today on my driveway. I did filed a claim and they promised that they will contact me on Monday before noon. Any thing I should be aware of?

By: Shoddy

Shoddy — Fri, 10 Apr 2009 15:50:40 +0000

They always advertise lower quotes than they actually offer, then when you speak to a rep they always raise it a couple hundred dollars. Basically it is just bogus advertising, with bait and switch tactics. But I would suggest not going with esurance anyways. They are flat out unethicle and you may pay for your policy, but never get your documents in the mail untill months later. They ended up charging my card with payments. for insurance that was not even valid untill two months after I paid for it due to some problems with them not sending some required documents to the DMV. To top it off the Customer service is awful and they will flat out lie to you. I was too afraid to find out if they would actually cover me if there had been an accident, and obviously I switched due to that concern

By: Will in Texas

Will in Texas — Fri, 13 Mar 2009 02:57:48 +0000

U get what U pay for- Esurance may be low cost but poor services; when we filed a claim PIP the other party at fault had settled before we saw a penny from them- Lots of delays – new adjustors – excuses etc.. Good only if you don’t file a claim.

By: christy

christy — Wed, 11 Feb 2009 15:51:03 +0000

DO NOT I repeat DO NOT get esurance at any cost. I too thought that I was getting a good deal with the monthly premiums being so low. Until my vehicle was totaled. It has been a nightmare ever since. Same things happening to me, no return phone calls, hateful claims people, and still can’t get the issue resolved after two weeks. I guess I’ll just have to call an attorney.

By: Jeremy

Jeremy — Wed, 17 Dec 2008 23:25:51 +0000

I have been with Esurance for 3 years now. I have not had any accidents or any tickets, and thus, have no issues with the company. As a matter of fact, I get charged about 700 bucks for full coverage insurance every 6 months, which is FANTASTIC.

I think most of the reviews are people so pissed off that they come online and rant about them, but as per my experience with them, they’ve been great!

I’d recommend Esurance to anyone.

By: Cindy

Cindy — Thu, 30 Oct 2008 18:43:11 +0000

Aweful insurance company. We are sooo sorry we went with them. Their rates are sky high at renewal with bogus reasons for premium jumps, no return phone calls, and we had to jump through hoops and run around for documents at renewal. They suck. We are switching. Don’t go with them…you will be sorry!

By: RL

RL — Wed, 29 Oct 2008 19:33:38 +0000

Well, I like their low price and quick responses. But I just had a theft happened in my house, and I have never heard from them again after filing a claim. It had been 3 months, I got no news, no return, no explanation or any kind of words from them. I am broke as a joke, after the theft of my house. I could have use some help. I come to conclusions that they are scamming us and making no effort of improving.

By: Illuminatus

Illuminatus — Tue, 05 Jun 2007 00:27:46 +0000

I use to work for Esurance at their call center in Sioux Falls, SD. This is the most corrupt auto insurance company in the nation. Do not give them your card number. Or you’ll be rerated for a higher amount, and their system will take additional funds out of your account. And good luck shmuck if you get into an accident. Read more at Scam.com Use search “Esurance”.

By: andrew

andrew — Fri, 04 May 2007 02:21:52 +0000

I have used esurance since april 2004, everything was set up smoothly and simply, and after one full year my rates dropped by about 50 bucks a month. everything was gravy.

About two weeks ago, I was in an accident where my car was totalled, and this company has been a nightmare ever since. Claims adjustors not answering their phones or voice messages, I’ve been given the run-around each time I call to find out the answers I need, I’ve spoken to FOUR different employees, all to get the same incompetency each time. My car has still not been handled properly, I have yet to be told what the payout is for it while the garage it’s sitting at just rakes in the daily storage fees. While the company has a very convincing marketing technique, it’s business model is flawed, the customer service does not exist, and they have just lost a customer through their actions.

I advise every single person who stumbles upon this page to realize that you get what you pay for; DO NOT USE ESURANCE. they will not be there for you when you actually do need them, but they make it reeeeeeeal easy for your monthly payments. there are no coincidences in life, just greed.

By: John

John — Sat, 24 Mar 2007 00:18:58 +0000

I use to work for Esurance in Sioux Falls. (The “customer service” office where victims call in.) Esurance creators found ways to create legal bait and switch scams on the public. The insurance industry, and e-commerce insurance, isn’t as heavily regulated as you may think. Esurance figured out ways to con the public, and then claim that it’s all legal. Just don’t make the mistake of giving them your card number, or you’ll regret it. There are many stories I could tell that would outrage the public.

By: Andrew

Andrew — Sat, 03 Mar 2007 10:25:54 +0000

I was going to go with Esurance because their quote was almost $50 cheaper than my last insurance with Progressive and with a lot more coverage too,plus it looked easy and simple to buy like Progressive was online.
My quote was for $164 down and $90 or so a month. Alright pretty good deal….fill out all the information and when I get ready to pay I have to use my finance’s debit card because I got rid of mine but there’s a problem using it, supposedly the expiration date is wrong(which it wasn’t). So I called their number and was speaking with someone and he got all my information including what quote and policies I had entered in and then the guy told me I would have to pay $300 down and pay $160 or so a month. I asked why I wouldn’t pay the $90 a month and he said that he had more information in front of him…? Ok, thanks for your time buddy. That’s more than I was paying with Progressive.
Well lets just say I’m lucky I looked up information on them and it’s just more proof that they use bait and switch tactics on customers.
Oh and on their policy quote in nice BIG letters was that “all my info had been reviewed and did not show up any red flags.”