Comments on: AT&T Universal Cash Rewards Card Closing Shop

By: marion

marion — Mon, 04 Sep 2006 14:34:12 +0000

Same thing happened with me. I had two separate accounts…one had accrued a cash back of $60.00 the other $36.00…….The gal I spoke with said I would not be able to receive anything under $50.00…….Well I asked to speak to her manager, whereupon I raised holy hell……..I am sure you could hear me in India which is probably where I was speaking to anyway……….I got my checks within two weeks…the $60.00 AND the $36.00…..who do they think they are……………………

By: GEORGE STEARNS

GEORGE STEARNS — Wed, 30 Aug 2006 01:59:09 +0000

Reading several of the above comments in regard to citibank and att credit cards–
I have also been deceived by the credit card company and look forward to maintaining a
resolvement that will put citibank on the hot seat for their actions.
Thank you gs stearns sedona az
Any source for a class-action case would be invited

By: Willard Lewis

Willard Lewis — Wed, 23 Aug 2006 12:23:54 +0000

I am trying to reach Universal Card with a problem with my Master Card Account but have been unable to reach you via telephone or web. My account # is 5491130006997365. I am being charged for merchandize I did not order, ie: AP9 PASSPORTTOFUN+19.95 and AP9 PRIVACYMATTERS 123+29.95. Please respond.

By: Dcreditmack

Dcreditmack — Tue, 22 Aug 2006 14:46:38 +0000

Dissapointing news. I got a letter from them just over the weekend that stated that my ATT card would be closed as of Oct 2006. I got another letter regarding a change in terms for my Dividend card, NO MORE BONUS 5% SAVINGS FOR GAS, GROCERIES AND DRUGSTORES. I’ve had a pretty good run with CB, guess now is the time to move on. I’m gonna look into that Advanta deal that someone else mentioned but I also hear that bankrate.com has a pretty comprehensive listing of what card offers are currently available. Happy shopping and NEVER, EVER carry a balance.

By: Stephen Barlow

Stephen Barlow — Wed, 02 Aug 2006 16:38:02 +0000

I received the same letters. My second one just arrived this week reminding me that the account is closed. They never offered me one of their other cards. But I have never carried a balance either! Although I was offered a Citi Advantage card under my company name! Spend 250.00 and receive 25K AA miles, done already, but I probably will not keep the card past the first year when the $75.00 annual fee kicks in.

By: Newsman

Newsman — Sat, 22 Jul 2006 01:27:27 +0000

I got my final statement today. It was conveniently missing any cash rewards statement for June. I called and asked what was going on. A man with a foreign accent said I could get a check for my rewards (which were over $50). He could not explain what happened to my June earnings. He kept giving me my balance from last month. I never got a second letter. Never got an offer for another card. So I got a new Advanta Bank card with 5% back on gas and office supplies.

By: Joe Jenson

Joe Jenson — Fri, 21 Jul 2006 18:30:24 +0000

Oh, yes . . . I get e-mail notices of bills and payments, and you’d think they’d send a notice of cancellation by e-mail, but no such luck.

Shamful!

By: Joe Jenson

Joe Jenson — Fri, 21 Jul 2006 18:28:57 +0000

I never received notice about this from Citi at all, just a notification of a credit card decline from a company to which I had given the card number, along with a $25 fee from that company. And there will be others . . . I used the card for several recurring payments.

I called Citi/Universal Card, and of course they denied all responsibility. So I’ve cancelled two other Citi credit cards.

By: raising4boys.com

raising4boys.com — Thu, 20 Jul 2006 13:47:28 +0000

The phone number for requesting rebate redemption should be 1-866-676-4659, not 4959.

When I called I had to speak to an ‘account manager’ to ensure that I received my check (it was $43.XX in rewards, so below their $50 threshold).

By: raising4boys.com

raising4boys.com — Thu, 20 Jul 2006 13:28:34 +0000

FYI: The toll free number listed in this post for requesting the check is either wrong, or it has been disconnected.

By: Alan C. Cornet

Alan C. Cornet — Wed, 19 Jul 2006 14:34:58 +0000

Just received my July statement dated 6/12/06 to 7/12/06.
Noted that there now is NO Cash Rewards credit given for June!!!!
Section of statement which showed Cash Rewards earnings and total is
now missing.
This entire affair is just plain WRONG!!!!
We really need to file a class action lawsuit!!!
There are a lot of us out there in the same position and perhaps if we all acted together
we might achieve some positive action.

Thoughts?

By: jim

jim — Tue, 18 Jul 2006 14:11:00 +0000

Excellent tip Frank!

By: Frank Kelly

Frank Kelly — Tue, 18 Jul 2006 13:47:49 +0000

If you have a rewards balance of less than $50.00, contact your local OFFICE OF ATTORNEY GENERAL. I did contact the Commonwealth of Pennsylvania Attorney General in Allentown PA.
They sent a letter to Citibank and they sent me my $35.21

The more people complaining should get Citibank to be responsible and forward checks to all of their customers in the amount they are due on their Rewards account.

Frank

By: Alan C. Cornet

Alan C. Cornet — Tue, 18 Jul 2006 00:00:13 +0000

I never received any notice from AT&T (Citi) whatsoever. I attempted to use the card on July 12, 2006 and then and only then did I learn it was cancelled! I also paid my bill in full in month so I guess Citi did not make enough money from my account. I called “Customer Service” who told me that me that my card had been good until 7/11. One representative offered to extend my card one more day! Wow!!! I then spoke to a supervisor who lamely apologized. I asked why no prior notice of cancellation was included in the June Statement and was told no such statement was included because of “privacy issues”. Get real!!

I am going to write to Citi CEO and formally demand my earned cash benefit balance even though it is less then $ 50.00.

I think all of us out there who are going to be ripped off by Citi keeping OUR earned money should consider a class action law suit!!! Any attorneys out there?

I for one will NOT do any business now or in the future with Citi- No more credit cards…. no more banking business… no more Smith Barney Stock Brokerage!

Thoughts?

By: Gordon

Gordon — Sun, 16 Jul 2006 04:29:24 +0000

I, too, was a charter member. I did not get a letter, and I read everything that comes from my credit card companies. I suppose they can discontinue the card, but why would City 1) give such short notice, 2) not attempt to keep customers, and 3) be so rude on the phone? It doesn’t make sense.