Comments on: Avoid Comcast’s Internet Installation Activation Fee

By: Chris

Chris — Fri, 16 Oct 2009 17:37:02 +0000

And no, I am not a first time customer. I had them for around 5years total before canceling, only for 3 months due to wife being off work and having a baby, we needed the extra money then. Still wouldn’t wave the fee.

By: Chris

Chris — Fri, 16 Oct 2009 17:33:40 +0000

Well that’s B.S. I just went and picked up the self install kit and also the digital boxes myself, they charged me $170.0. Clerk said “it’s because someone still has to come out.” I mean i’m hooking everything up in the house all he has to do is reconnect to the pole which has the hookup at ground level.

By: jw

jw — Mon, 14 Sep 2009 02:21:57 +0000

I was taken by the installer he said he would come back but never did and i dont want to pay another install fee help!!

By: jw

jw — Mon, 14 Sep 2009 02:19:48 +0000

I have a new computer.When i plug in my ethernet cord nothing installs.Is there a disk that i need or am i doing something wrong.

By: Customer in Ann Arbor

Customer in Ann Arbor — Sat, 05 Sep 2009 20:26:35 +0000

LOCAL CUSTOMER)> I would like to have service sooner than next Sudnay 13th if possible?

Christian (COMCAST CALL CENTER REP)> For the self install kit, I am sorry but no. At my end for new customer it is required for a professional install.

LOCAL CUSTOMER)> If I were to purchase the install kit at Best Buy, could I install and cancel the install appointment

Christian > However you may visit the local center since they can process a self install for pick up for the service you would like to request.

LOCAL CUSTOMER)> You have no idea what is is like being without internet service

Christian > Yes, you may. All you have to do is call the 1-888-266-2278 and request to be connected to our Activation department if you wish to buy a self install kit at a Retailer store.

LOCAL CUSTOMER)> so I can buy the kit at a retail store and then call 800 COMCAST to be activated over the phone?

Christian >
Yes that is correct.

LOCAL CUSTOMER)> When I do that, can I thne cancell the install appointment?

LOCAL CUSTOMER)> I was planning on being at church that afternoon.

Christian > Yes, you may cancel at 4 days prior to the date for the installation.

LOCAL CUSTOMER)> without being charged?

Christian > Yes, that is correct.

LOCAL CUSTOMER)> SWEET!

By: amused

amused — Sun, 16 Aug 2009 18:42:53 +0000

haha. that is so wrong, but exactly what I thought you guys were doing anyway…..

By: Anonymous

Anonymous — Fri, 14 Aug 2009 16:59:39 +0000

When I try to ask for self install kit, the rep said they can’t provide that because we’re first time users with Comcast, so he ended up charging us $60.00 for installation fee.

Is this standard or did the rep completely lied to me?

By: Falconeer

Falconeer — Mon, 03 Aug 2009 23:11:18 +0000

Probably the easiest way to get by the install fee.

Order the internet and their ‘phone service’ (aka VOIP). If you get the phone service they’ll waive the installation fee. Then cancel the phone after it’s installed.

Perfectly legal, etc. Plus do it fast enough and you’re within the ‘30-day money back guarantee’ window. If it ends up sucking you’re at least not stuck paying for an install you aren’t going to use.

By: Ayo

Ayo — Sat, 11 Jul 2009 12:31:49 +0000

Comcast overcharges always!

By: Liz

Liz — Tue, 16 Jun 2009 16:24:07 +0000

The self-installation kit is fine and dandy; however, Comcast is now charging a $29.95 fee to install internet/cable yourself. They found a way to get your money.

By: Unetu

Unetu — Fri, 12 Jun 2009 19:03:40 +0000

Well, if you live in an apartment, just ask your neighbor to share the cost. 50/50

By: WellThen

WellThen — Thu, 28 May 2009 03:23:55 +0000

If you don’t like your job, don’t do it. We all know “it costs money to get it” but we all know we’re getting ripped off! I am moving from a non-comcast area, sadly, and I know I’m going to have to pay $30/mo more for the same service. Or else go with dish/dsl “technolidgy”.

By: Anonymous

Anonymous — Mon, 11 May 2009 18:51:46 +0000

Sounds like you need a new job.

By: Katherine Boggess

Katherine Boggess — Thu, 07 May 2009 22:22:09 +0000

They let me cancel too.,,,, wow they’ve lost a 15 year client. im going with another provider just because they are rude

By: cable guy

cable guy — Wed, 15 Apr 2009 04:58:07 +0000

You can only qual for a self insall kit if you allready have video or telephone service through them. Also not everyone lives in a underground neighborhood, so unless you want to climb the pole pay for the install