I have a similar problem because I opened my account online before the Fleet merger was completed. The Fleet student checking account was crap so I opted for BoA, and they opened my account in Virginia. For the most part I have had no problems, but every once in a while when I visit a physical teller (once or twice a year) they may notice I have an out-of-state account and make me use a different form after telling me how I can save money with Save the Change(tm). One told me I should close and reopen my account.

I imagine it causes all sorts of chaos behind the scenes if the wrong form is used, but I don’t really care. The form is pointless — my account information is embedded in my account number and if they can’t sort that out, that’s just because their system is stupid. FWIW, I do everything online so I very rarely even deposit a check, and never write checks…

Is that lame as hell or what??!
They want to charge me to be able to deposit money into my own bank. See, (I cant use the regular deposit slips they have at the bank because I live in another state currently. Instead I have to do the annoying “out of state” deposit slips because that’s where my bank was opened. My address is current and all is remedied with a simple deposit slip from my checkbooks, which have run out! So I tell them I have plenty of checks but dont have any deposit slips could you please send me more.

“You have to Order from the website. It’s $9 plus shopping and handling..”

Whhhhhhaaaaaaaaaaaaaaat??! Insane.
Already thinking of changing banks (after 8 years) is this common with all banks? I seem to remeber being given deposit slips whenever I needed them.

I was forced to fill out a deposit slip for the first time in my life (I’ve had a bank account 7 years) today and I’m glad to see someone else sees the pointlessness of such an act. Fortunately, I only receive a physical check every 6 months or so. Most transactions are electronic (though believe it or not, apparently ACH actually causes a physical check to be generated in batch!)

I am ambivalent on the rudeness part, they employees are just doing their mindless jobs. They are told to follows rules and they follow them.

But, I look at the whole banking industry from an engineering perspective and it is just riddled with legacy and hastily tacked on technology. BoA is probably one of the most technologically advanced banks, but everything they do is engineered through sheer force, rather than elegance. Just look at their online banking website to see an example of this.

So what is a deposit slip? It’s redundant information and a waste of a tree and time. I have to swipe my card and enter my pin. That provides verification (at an equal level to an atm transaction) and a computer-based log. I provide a check to the teller and the teller must enter it into the computer to provide a record of the transaction. Now, the transaction needs to be verified in case the check is bad, or entered wrong. In theory, the teller could write the wrong account number on the check, or misplace it. But, then, how will the deposit slip even help?

Come to think of it, you could probably replace the teller with a machine, and completely eliminate any argument for the deposit slip… Oh wait, we already have that, and it’s a called an ATM. Except – BoA decided to replace the ATM with a new, fancier ATM, that just rejects transactions without recourse or explanation from time to time.

I think most of the comments here are from people ingrained in the thinking of what a bank SHOULD be like. Banks have been around a long time and their processes made sense at the time. But if banks had been born in the digital era, would they look anything like the way they do today? I think not.

In actuallity reporting her to the manager would have been the better way of responding. How would anyone expect anything to get better if it is left the way it is. She needed an attitude check. And on top of that, yes the employees are representatives of the bank but she was only one person out of many. You should not have let that one persons attitude cause you to close your account if you did not have an issue with the bank thus far. So now you are stuck finding another bank, getting anything you had being deposited in your account set up with your new one and everything else when you could have lit a fire under her behind by letting her boss know that she was being a poor representative of that Bank of America branch. And believe me this is coming from someone who has received over 350 dollars in just fees from them and still remains a customer.

Saying “Oh my god, you were rude. I’m never coming back here ever again because one single teller was rude to me and expected me to do things everyone does to make life easier!” is definitely a more insane reaction than going to the manager and notifying them that said teller was being rude, even though I believe you deserved that rudeness.

Next time, don’t be lazy is all I have to say after that.

She probably read out your amounts loudly as of way of getting back at you and encouraging you to fill out a deposit slip.

That’s why I do machine and online banking…hate lines, hate rude tellers that act like they’re doing YOU a favor rather than vice versa.