Comments on: CarMax’s Friendly Buying Experience

By: Johnny

Johnny — Thu, 25 Aug 2011 01:27:41 +0000

Why’d you buy a car with hailstorm damage and large burns in the interior!?

By: Oscar Vazquez

Oscar Vazquez — Tue, 23 Aug 2011 01:43:14 +0000

Horror Story, At one location the salesman never called me back, so I went to their other location, the Salesman Keith Mays provided me with excellent no BS service, and I purchased a vehicle I really liked. One week later the vehicle broke down and had to get it towed home, called their service department only to find out they couldn’t to anything for like 5 days or so, So since the vehicle was still under factory warrant, I called the Infinity dealership and they sent a wrecker to pick it up, they said the car didn’t have any service records since it passed the 20k miles and therefore they couldn’t honor the factory warranty, specially because the engine had sludge and had signs of neglect. Went to Carmax immediately and they said they couldn’t do anything because they didn’t have the vehicle. I told them I wanted another car, because the people at the dealer advised me to stay away from that particular car should I have the chance. One of the sales managers by the name Aqua Sykes had the nerve to tell me that if I wanted to return the vehicle I will have to get it appraised and see if Carmax will be willing to buy it an for how much. The story goes on, I have been nearly a month w/o a car and my first payment is already due.

By: didgeridood

didgeridood — Wed, 29 Jun 2011 18:03:45 +0000

Jerry, why don’t you leave more comments? I got to where I was just reading yours. You and a cunning linguist! “You could make from $0.00 to $700 or even more per week…” Brilliant!

By: Anonymous

Anonymous — Wed, 15 Jun 2011 19:57:49 +0000

I have to say I am pretty disappointed with Carmax. I have been looking at their inventory for the last couple of weeks. I found a few cars I am interested in, but when I do a value check with blue book, karpower and edmunds, the carmax price is 2-3k more than RETAIL, not wholesale not private party, but RETAIL! I e-mailed asking if they are using either an outdated version of the value or if there is a mistake. The answer I received by phone is that they price their cars on supply and demand. They don’t care what the value is and it has no weight on how they price their cars. WHAT???!! Are you SERIOUS?? What makes you think I am going to buy a car from a DEALER for 2-3k more than what it is worth? What a JOKE. I am a loan officer and am very familiar with a car buying process. I have had clients who I could not do a car loan for or they had to put more money down because carmax gave them a 6 month old print out of kelly blue book and sold them the car for more than it is worth. Can they really do this and get away with it?

By: Anonymous

Anonymous — Mon, 14 Mar 2011 16:44:07 +0000

MY EXPERINCE AT CARMAX WHITEMARSH WAS A PRETTY GOOD EXPERIENCE..MY SALES PERSON KAREN WAS AWESOME…HER KNOWLEDGE WAS OUTSTANDING..AND HER PERSONALITY WAS GREAT.SHE HELP ME FIND THE PERFECT AUTO…SHE KNEW IT BEFORE I DID..AND SHE WAS RIGHT …HATS OFF TO KAREN SHE KNOWS HER STUFF..SHE IS A DEFINITE ASSET TO YOUR COMPANY….KEEP HER..SHE IS THE BEST….PLEASE TRY TO CUT DOWN ON THE PAPERWORK PART OF FINANCING..TOO MANY COPIES TO SIGN..SHOULD SHORTEN THE FINANCE PART OF THE SALE..WE SIGNED PAPERWORK FOR EVERYTHING.ALL NALL NOT BAD THANK YOU SO MUCH KAREN AND CARMAX

By: James

James — Mon, 21 Feb 2011 00:11:02 +0000

The chick who bought the Oldsmobile is unreasonable. She should be happy that they bought back the car for ONLY 2k less after depreciation.

By: Murph

Murph — Mon, 10 Jan 2011 20:30:20 +0000

I have purchased three vehicles from Carmax and assisted in the purchase of a company vehicle. I have got to say that the salesmen/women are always professional. The service is always tremendous. Yes, I have come across situations in which I could find a similar vehicle for cheaper elsewhere after the purchase..but I trust Carmax and the vehicles that I have bought there. They bend over backwards to make the customer happy. My boss whined and cried about any little thing.. the workers at Carmax never questioned anything. They just made the situation “right”.

By: No!!!

No!!! — Mon, 29 Nov 2010 03:21:50 +0000

No, It is not the same company! You will not get rewarded for your hard work anymore!

By: davidson

davidson — Sun, 25 Jul 2010 05:35:46 +0000

Hey Lasher.. wow, that”s crazy, I am sorry to hear that happened to you, and I feel bad for your girlfriend .. Hey , maybe your girlfriend can come and ride me for a couple of hours. bam bam bam zoom zoom zoom……

By: Jerry

Jerry — Sun, 25 Jul 2010 05:28:51 +0000

Hey carmax job seeker…
There okay, there like any employer. Best thing to do is apply, there always hiring, they have decent benefits. You could make from $0.00 to $700 or even more per weeek, it all depends. Try it out… Worst thing that could happen is you suck in selling cars and don’t make any money, but if you are a guy you could end up screwing some hot young high school/college girl who comes in to buy a car, if you are a girl another sales guy could screw you or you could fiund a new boyfriend .. LOL …

By: Jerry

Jerry — Sun, 25 Jul 2010 05:17:46 +0000

Dear Lisa, that is true but no one can walk away wit ha title when purchasing from a dealer. When you buy a car from the dealer, that dealer must have his buyer sign the back of that title, new buyers signiture must be executed on the spot in order for dealer to do the re-asignment and title application submiting. In that guys case, it sounds like carmax had no title period, they probably lost the title and were selling vehicle with no title in hand, who knows! Lisa, I agree with you that this guy is an idiot, but Lisa, I also believe that you probably suck dick real well.

By: Jerry

Jerry — Sun, 25 Jul 2010 04:43:32 +0000

So you trust carmax and dealers? Did you ask to see the cars autocheck? Did you take your car to a certified body shop for colision uni-bodya & frame inspection? Did you not inspect the interior before you purchased? Now your asking a attorney to help you?
Your an idiot! LOL !!!

By: Jerry

Jerry — Sun, 25 Jul 2010 04:37:18 +0000

Your a stupid tree! How can you pay cash and not demand to see title is present? LOL !

By: Happy in CT

Happy in CT — Thu, 27 May 2010 00:16:35 +0000

I bought my 2009 VW Rabbit from Carmax in East Haven, CT. I had two new cars totaled in a 6 month period from accidents. So I am REALLY all to familiar with buying from a dealer. I used my Costco Auto Buying membership to purchase both new cars, and I still had to haggle with the dealers.

This time I used Zag.com to get no haggle prices on new cars. I was very happy about that and would will definitely used them to buy my next new car. But ended up buying the car from Carmax the same day I test drove the car because it was nice to work with low to no pressure sales people and everything was handled the same day which was even better then the sales people.

I may have paid a bit more then I could if I had haggled and spent all of my time working the dealer down to a reasonable price. Even then I don’t know if the car is any good, because most used car sales men ARE used car sales men and most probably would sell their own mother a lemon to make a nickel. Any money overspent on the car I consider a savings of stress and aggravation but most of of my time.

But my feeling is that I have the same if not better odds, that the used car I bought was in decent shape, then from a regular dealer. I bought the warranty from Carmax, for two reasons; 1. This was my first non-Japanese (Honda/Subaru) car ever and 2. I drive about 30K miles a year to work and school.

Also after checking prices on the internet, prices on the warranty were the same but the deductible was $75 at the VW dealer from Carmax vs. $100 using the VW Extended warranty. So it seemed like a really good deal. YMMV in regards to the Warranty, but it made sense for me to get it.

I was really hesitant to get my car from Carmax, because of all the internet reviews stating the horror stories about Carmax. Carmax must have come along way as far weeding bad cars out since they started because I see more and more people having a good experiences with the Carmax cars. But what really helped change my mind was 3 people I know personally all had really positive experiences with Carmax and my experience just reinforced it.

A couple things I would say about buying from Carmax is look at the interior if it looks worn then the rest of the car’s been worn too, keep looking. Try to buy the newest car possible also. It’s a used car just because it’s a Carmax car does not mean it’s in perfect condition. Do your homework. Like any retail business the ones who are upset scream the loudest, and the happy ones go away happy.

Also I don’t have any affiliation with Carmax other than as a happy customer.

By: KC

KC — Thu, 22 Apr 2010 11:22:11 +0000

We bought a Taurus a couple of weeks ago and are currently having another car shipped to our area for possible purchase. We noticed the Taurus had a nicely repaired “ding” in the windshield, took it in and they put in a new windshield. Our experience so far has been very positive and I would recommend them to anyone who is tired of the game playing at car dealerships. This couldn’t be easier.