comments
Castle Window Installation Review
Email
 Print
|
I ordered nine windows and three sliding doors from Castle Windows about a month ago and, as promised, they were custom manufactured and delivered within a month. I spoke with their installation scheduler last week and scheduled the installation for yesterday, with the crew scheduled to appear between 7am and 9am (they were driving from Mechanicsburg, PA – 2 hours away). Yesterday, they appeared at 8am, windows and doors in hand, ready to get to work.
Just a brief word about the crew, there were two of them, they were Castle guys, and they were consummate professionals. I’ve seen a lot of construction or home improvement companies just subcontract out the work after they’ve secured the contract. In fact, you can make a very comfortable living selling construction work and then, after you’ve secured the contract, subcontract the work out to some other outfit. Castle didn’t. Why would I even care who performed the work? I care because I don’t want to overpay (which you certainly would if they subcontracted out the work) for the work by going through a middleman taking his/her cut.
What surprised me the most was that these two guys (only two!) installed all nine windows and three sliding doors in six hours. This includes removing the old metal windows and sliding doors, disassembling the security sensors, dismantling the molding, installing the new windows and sliding doors, pumped in the installation, caulked the trim, reinstalled the molding, and cleaned up the workspaces (vacuuming with a dry shopvac)… in six hours. Two guys. It was amazing and it was top quality work too.
After I inspected each of the windows and doors (opening each window, testing each latch, sliding open each door, testing each lock), one of the guys ran through the operation of the windows for completeness sake. After that, I signed some papers, shook each of their hands and they were on their way. Overall, I had a great experience throughout with Castle Windows and I’d recommend them.
{ 77 comments, please add your thoughts now! }
Related Posts
 By Jim |
 Stumble It! Bookmark reddit.comTags: Nov 02, 2006 | Read more in The Home |
Like this article? Get all the latest articles sent to your email for free every day. Enter your email address and click "Subscribe." Your email will only be used for this daily subscription and you can unsubscribe anytime.
Had half the windows installed two weeks ago.. still waiting for the others to be installed..because they came in the wrong size due to being measured wrong and made to the wrong size. The ones that WERE installed, it was a HORRIBLE installation.. crooked, caulking that looks like helen keller did it with her feet,etc, just a mess. SO.. while waiting for my other 5 windows.. today it rained.. my brand new 10 foot bay window with the oak trim all around.. it is leaking like a sieve. POURING water in. And.. tomorrow we are due for hurricane Irene. Today.. it was just raining.. So.. I called the company and said.. OMG.. the window is POURING in water.. and they FINALLY called me back after two phone calls and said that maybe they could get someone other there tomorrow.. too busy today.. and nothing they can do in this weather anyway. What??? So.. I ran to LOWES, bought 80 dollars worth of buckets, tarps, metal flashing to use to try to have an indoor gutter to control the leaking into two 30 gallon buckets.. and now I wait. Oh.. did I mention I bought this house a month ago and dont even live in it yet because I wanted to get new windows, get floors done etc before I move in? So.. I now have have new/leaking windows, water running down my newly painted walls and out over my hardwood floors.. and waiting to see if Castle, who couldn’t come TODAY.. will show up tomorrow..during a hurricane. Yeah right. Yet… they keep telling me that they want me to be happy and will take care of things.. Lets see if they repair my walls, the warped hardwood floors, etc.
I had 7 windows including a bay one, and a seeding, my project was supposed to be done with a moth after sign the contract and did get done after three moth, the crew that work in my house was great, they came did what they where there to do, clean I’m happy after every thing was done.
But I did had problems with costumer services schedule, it since to me that at the office no every body now what is going on. if you have a problem they don’t have a desire to be batter or they treat you like “craze women on the telephone”; every body has a tile like manager of costumer services, supervisor of installations, supervisor of area… Which I founded interested. There are not many willing to help or not one has the authority to do that when you need it. When I address my concern to the office manager in PA area, at the end of my phone call he tread me by tell me that I could be law suit if a express my opinion true this web and by also tell me that “ west what this conversation it is been recording” I know about my civil rays.
It is a good product but just be careful when you are going to sign a contract because after you do you are stock with it,
I had made an appointment for an estimate on replacement windows two weeks in advance. The day before the scheduled appointment I recieved a call telling me that the person that was doing the estimate had a family emergency. Didn’t think anything about because these things happen. I was given a rescheduled date for the following week. The day before the reschedule date I once again recieved a call saying the same thing. At this point, I was aggrevated because it had been three weeks since the original contact. When I asked if there was someone else who wasn’t having a family emergency the lady tells me that we didn’t show for our last appointment. When I explained to her that she was the same person that called me last week it became very apparent that she had cancelled several appointments. I decided to go with window world. Called in, got an appointment for the next day and this time it wasn’t cancelled.
Greensboro, North Carolina. Dec. 5, 2011. Jeff, the salesman that visited us, was extremely arrogant, rude, pushy and totally dismissive of what I explained I was looking for in our project. When I shared with him that I had had other window installation companies out to give estimates, he seemed to have the intention to make me feel stupid. He only talked about what they did or did not do in their businesses, and then drilled me to tell him what they quoted me, and the details of what they explained to me in their demonstrations. This man continually pelted me with questions I could not answer (because I am NOT and window expert). When I shared with him that I was feeling very uncomfortable and felt like I was being made to feel stupid, he told me he was just trying to educate me. (I am a teacher, and I can tell you: people do not learn when they are insulted and pelted with unanswerable questions.) He didn’t educate me, he infuriated me. At one point he asked me what I would think if the vinyl on the windows turned a yellowish or bluish tint, I said that that didn’t matter that much to me; I wanted something practical that would allow me to open the window and to cut the drafts. He abruptly closed his salesman kit and said that, in twenty years, this is the first time he had ever heard that. I said well, it’s not that important to me; I just want something practical; looks are not that important to me. He told me that “THAT is not practical!” (subliminal message: “that’s STUPID, and you’re trash”) He stood up and walked to the door without even a handshake (and he left the door open on the way out!). After he left, all three of my children that were in the room shared that being in the room with this conversation was unbelievable. My 16 year old said that it was “more intense than watching The Hurt Locker.” My daughter noted how awful it was that he insulted us in our own home. My oldest son, who co-owns this home with me, stated correctly that there’s “no way we would be hiring a business like this.” As for “Castle, The Window People…” with salesmen like Jeff, they might be window-people, but they certainly aren’t ‘people-people.” I would suggest a more appropriate career for Jeff might be to be an interrogator at Guantanamo Bay.
I can’t believe this! I had a very similar experience with a Castle salesman this evening and I live in NJ! They must be all trained in the same selling techniques. After almost two hours of going around and around about how only Castle has this or does that I finally pushed for a price. He became even more aggressive telling us that he was only trying to help us and we didn’t want to let him. And…after giving us 4 confusing sets of prices said he could take off $450, but when he started to leave (saying “I got it. I know you want me to go”), he said we hadn’t allowed him to give us a real discount. One they give when they know people are really interested! What kind of game are these guys playing? The price was more than double than that which another company quoted me last week. Should one avg size picture window and a 3-window slider cost $4k?
way over priced go to window world !!!!!
I FEEL I AM THE ONLY PERSON TO SPEAK THE TRUTH ABOUT CASTLE WINDOWS! ONCE THE WINDOWS ARE IN THE GREAT CUSTOMER SERVICE STOPS! WE ORDER A SCREEN ADDED TO OUR ORDER REALLY THEY TOLD US 4 OR 5 TIMES THEY WERE COMING WITH THE NEW SCREEN AND NEVER HAVE TO THIS DAY! THREE YEARS LATER LOL AND DON’T GET MY STARTED ALL THE LOCKS ON OUR WINDOWS I THINK ONLY ONE STILL WORKS! IN SHORT FOR $3500.OO YOU WOULD THINK THEIR WINDOWS WOULD LAST LONGER THEN 3 YEARS