Comments on: Castle Window Installation Review

By: Sue

Sue — Sat, 11 Feb 2012 03:27:59 +0000

I can’t believe this! I had a very similar experience with a Castle salesman this evening and I live in NJ! They must be all trained in the same selling techniques. After almost two hours of going around and around about how only Castle has this or does that I finally pushed for a price. He became even more aggressive telling us that he was only trying to help us and we didn’t want to let him. And…after giving us 4 confusing sets of prices said he could take off $450, but when he started to leave (saying “I got it. I know you want me to go”), he said we hadn’t allowed him to give us a real discount. One they give when they know people are really interested! What kind of game are these guys playing? The price was more than double than that which another company quoted me last week. Should one avg size picture window and a 3-window slider cost $4k?

By: SANDY

SANDY — Sat, 14 Jan 2012 02:58:02 +0000

I FEEL I AM THE ONLY PERSON TO SPEAK THE TRUTH ABOUT CASTLE WINDOWS! ONCE THE WINDOWS ARE IN THE GREAT CUSTOMER SERVICE STOPS! WE ORDER A SCREEN ADDED TO OUR ORDER REALLY THEY TOLD US 4 OR 5 TIMES THEY WERE COMING WITH THE NEW SCREEN AND NEVER HAVE TO THIS DAY! THREE YEARS LATER LOL AND DON’T GET MY STARTED ALL THE LOCKS ON OUR WINDOWS I THINK ONLY ONE STILL WORKS! IN SHORT FOR $3500.OO YOU WOULD THINK THEIR WINDOWS WOULD LAST LONGER THEN 3 YEARS

By: Anonymous

Anonymous — Tue, 13 Dec 2011 01:54:29 +0000

way over priced go to window world !!!!!

By: Julie

Julie — Tue, 06 Dec 2011 01:18:28 +0000

Greensboro, North Carolina. Dec. 5, 2011. Jeff, the salesman that visited us, was extremely arrogant, rude, pushy and totally dismissive of what I explained I was looking for in our project. When I shared with him that I had had other window installation companies out to give estimates, he seemed to have the intention to make me feel stupid. He only talked about what they did or did not do in their businesses, and then drilled me to tell him what they quoted me, and the details of what they explained to me in their demonstrations. This man continually pelted me with questions I could not answer (because I am NOT and window expert). When I shared with him that I was feeling very uncomfortable and felt like I was being made to feel stupid, he told me he was just trying to educate me. (I am a teacher, and I can tell you: people do not learn when they are insulted and pelted with unanswerable questions.) He didn’t educate me, he infuriated me. At one point he asked me what I would think if the vinyl on the windows turned a yellowish or bluish tint, I said that that didn’t matter that much to me; I wanted something practical that would allow me to open the window and to cut the drafts. He abruptly closed his salesman kit and said that, in twenty years, this is the first time he had ever heard that. I said well, it’s not that important to me; I just want something practical; looks are not that important to me. He told me that “THAT is not practical!” (subliminal message: “that’s STUPID, and you’re trash”) He stood up and walked to the door without even a handshake (and he left the door open on the way out!). After he left, all three of my children that were in the room shared that being in the room with this conversation was unbelievable. My 16 year old said that it was “more intense than watching The Hurt Locker.” My daughter noted how awful it was that he insulted us in our own home. My oldest son, who co-owns this home with me, stated correctly that there’s “no way we would be hiring a business like this.” As for “Castle, The Window People…” with salesmen like Jeff, they might be window-people, but they certainly aren’t ‘people-people.” I would suggest a more appropriate career for Jeff might be to be an interrogator at Guantanamo Bay.

By: Angry Customer

Angry Customer — Wed, 26 Oct 2011 15:10:08 +0000

I had made an appointment for an estimate on replacement windows two weeks in advance. The day before the scheduled appointment I recieved a call telling me that the person that was doing the estimate had a family emergency. Didn’t think anything about because these things happen. I was given a rescheduled date for the following week. The day before the reschedule date I once again recieved a call saying the same thing. At this point, I was aggrevated because it had been three weeks since the original contact. When I asked if there was someone else who wasn’t having a family emergency the lady tells me that we didn’t show for our last appointment. When I explained to her that she was the same person that called me last week it became very apparent that she had cancelled several appointments. I decided to go with window world. Called in, got an appointment for the next day and this time it wasn’t cancelled.

By: PA Friend

PA Friend — Thu, 20 Oct 2011 03:43:15 +0000

I had 7 windows including a bay one, and a seeding, my project was supposed to be done with a moth after sign the contract and did get done after three moth, the crew that work in my house was great, they came did what they where there to do, clean I’m happy after every thing was done.

But I did had problems with costumer services schedule, it since to me that at the office no every body now what is going on. if you have a problem they don’t have a desire to be batter or they treat you like “craze women on the telephone”; every body has a tile like manager of costumer services, supervisor of installations, supervisor of area… Which I founded interested. There are not many willing to help or not one has the authority to do that when you need it. When I address my concern to the office manager in PA area, at the end of my phone call he tread me by tell me that I could be law suit if a express my opinion true this web and by also tell me that “ west what this conversation it is been recording” I know about my civil rays.

It is a good product but just be careful when you are going to sign a contract because after you do you are stock with it,

By: Anonymous

Anonymous — Sun, 28 Aug 2011 04:08:39 +0000

Had half the windows installed two weeks ago.. still waiting for the others to be installed..because they came in the wrong size due to being measured wrong and made to the wrong size. The ones that WERE installed, it was a HORRIBLE installation.. crooked, caulking that looks like helen keller did it with her feet,etc, just a mess. SO.. while waiting for my other 5 windows.. today it rained.. my brand new 10 foot bay window with the oak trim all around.. it is leaking like a sieve. POURING water in. And.. tomorrow we are due for hurricane Irene. Today.. it was just raining.. So.. I called the company and said.. OMG.. the window is POURING in water.. and they FINALLY called me back after two phone calls and said that maybe they could get someone other there tomorrow.. too busy today.. and nothing they can do in this weather anyway. What??? So.. I ran to LOWES, bought 80 dollars worth of buckets, tarps, metal flashing to use to try to have an indoor gutter to control the leaking into two 30 gallon buckets.. and now I wait. Oh.. did I mention I bought this house a month ago and dont even live in it yet because I wanted to get new windows, get floors done etc before I move in? So.. I now have have new/leaking windows, water running down my newly painted walls and out over my hardwood floors.. and waiting to see if Castle, who couldn’t come TODAY.. will show up tomorrow..during a hurricane. Yeah right. Yet… they keep telling me that they want me to be happy and will take care of things.. Lets see if they repair my walls, the warped hardwood floors, etc.

By: ROSEHILL, Yonkers

ROSEHILL, Yonkers — Fri, 26 Aug 2011 12:49:47 +0000

Well, sorry for the bad experiences, i have my windows installed about two months ago this summer, from my kitchen to my attic and i am happy to say that i do not need an Air conditioner in my home any more- great savings for me. i barely use the fan to sleep because it could be 100 degrees out side, and my home feels cool when you enter, and i have no AC installed or and no fan on. they cost me $3000 less than what home depot had billed me initially. only two windows i can say are not locking out of 21 windows. But over all, i m happy i called them. Thanks alot.

By: Mark ortiz

Mark ortiz — Thu, 25 Aug 2011 05:17:57 +0000

I had very bad experience with castle windows, I replaced sliding door then next time it rain it went down to my neighbor , second time they came to do the windows in bed room and living room and kitchen they did the wrong job, the people who came to install was in hurry and they did not know what are they doing, just put the windows and never finish the job, be aware of that, also called to speak with Manager they never called back, I will never recommend it to any one at all, the windows nice but the service is very bad,

By: Linda

Linda — Thu, 28 Jul 2011 15:31:59 +0000

Has anyone had experience with Castle Windows in the southeast? Would you be willing to discuss with me via email?

By: Linda

Linda — Thu, 28 Jul 2011 14:49:37 +0000

LNegroni – Since your post is so recent, can you elaborate on your experience from the salesman’s visit, installation, and and update on the status now? Also, what state are you located in?

By: pepper

pepper — Sun, 24 Jul 2011 03:11:11 +0000

I am so glad I read these review before I give them deposit. My salesman told me to give him check for 1/3 down before the final sales. I didnt give him a check. He say you’ve 3 days to cancel the order trust me I will be cancel the order. They talk bad about home depot & lowe’s window about the poor quality they have and Castle’s have the best warranty. It shows by these comment that they have the worst!!!!! I will wait to go with a replica company that you can call. When the girl call me to set up a measurement there was kids in the background and people talking like she was from home. The salesman told me the same contact me directly instead of calling the offices. That was kind of strange when I spoke with my mother. She say something is strange. So, I will be calling the on Monday to cancel. It is very good to read reviews because people spend alot of money for windows & recieve poor service. Walmart is better wit customer service because they honor all their produces.

By: LNegroni

LNegroni — Wed, 20 Jul 2011 03:05:49 +0000

Kathy
Maybe you can help me. I am still waiting for someone to call me to schedule an appointment to complete the windows’ installation, repair two windows that have problems (the locks are not working b/c the top 1/2 of the window slides down)and install new screens (the ones the windosw came with had not locks) . Also, I am still waiting to hear what is going to be done in order to honor the contract regarding having all my windows with double locks. The sales person indicated and wrote all windows would have double locks. The compnay is now claiming that only certain size of windows canhave double locks. I am in Connecticut.

By: LNegroni

LNegroni — Wed, 20 Jul 2011 02:56:40 +0000

My Castle windows are from the company in New Jersey. They were not installed properly and that are having problems. The locks are not working b/c the top 1/2 of the window slides down. It is 2011 and people are stillhaving problems with the wondeful Castle windowa from New jersey that has offices in other states.

By: LNegroni

LNegroni — Wed, 20 Jul 2011 02:54:34 +0000

Interesting. Your note was written in 2009. It is now 2011 and my Castle Windows are presenting the same problems. I called to ask for them to be repaired. I am still waiting.