Personal Finance 

Check ALL Of Your Bills Too!

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Comcast BillA few weeks ago, I wrote a post talking about a weird charge on my bank statement and how it’s important to review your statements every month. For many people, ourselves included, reviewing credit card and bank statements are a monthly ritual because we are aware of much identity theft is out there.

What we don’t often think about is less obvious fees and charges that companies stick on bills. I download my internet/cable bill from Comcast each month in order to fill out an expense report. When I looked at my bill, I noticed that it was a little higher than normal. About forty dollars higher.

I did some digging and here was the culprit:

Here’s the kicker – a technician never came out. I did call Comcast around that time to report slow and intermittent internet service and they told me that a local junction box was having problems. For about three or four days internet was essentially broken. I called a few times and they said it was that “junction box.”

Apparently, and they never told me this, they decided to charge me $40. I tried calling the 800 number but due to high call volume I was never connected. A twenty minute online chat left me with the feeling that it’s been resolved. Hopefully that’s the end of that but this is another reason why people hate cable companies.

For what it’s worth, Verizon did return our money back to us and hopefully Comcast will too.

(Credit: Nathan Godding)

{ 7 comments, please add your thoughts now! }

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7 Responses to “Check ALL Of Your Bills Too!”

  1. We had issues with our cable bill too! I wrote about it, and the three reasons why I read every bill I get… it doesn’t take much time but can save you thousands!

  2. Wow, glad you were able to get it finally straightened out. We had a similar issue when we upgraded my wife’s phone through Verizon. They had several charges on our bill that we could not figure out what they were from and thankfully they credited them all back to us.

  3. Anita says:

    I have found you have to really look at all the charges on ALL of your bills. I have had something similar happen with Comcast. I finally got everything straightened out, but it took awhile.

  4. I am sure people have issues like this with other cable companies. However my parents have Comcast, and have had numerous issues with them. Problems with their bills and their service. I can’t believe my mother keeps using them.

    I agree with this article, it is important to check your bills each month. I know I get most of mine through my email, and a few still through mail. It is easier to check over the bills in the mail then email. But I put my bills in a separate mailbox in my gmail account.

  5. Shafi says:

    The bank where I have checking account sent me a letter telling me that the bank is required by Federal authorities that it must send out monthly statement. And I just couldn’t opt out. The problem is the bank is charging me $9 every month for online statement. This is online piracy, wouldn’t you say?

  6. jimmy says:

    I had the opposite problem.
    My utility has an energy savings program where they put a radio-controlled switch on my air conditioner so they can control it when electricity usage rises. They give me a rebate during the summer.
    After I called them to install it, I noticed I got the rebate, but I couldn’t see any switch on my air conditioner. I called them and they told me they put it on.
    A few years later, they notify me that they are taking me off the program because they did a quality control check to make sure the switches were still on, and couldn’t find the switch on my box.

  7. Kathryn says:

    I never had any luck with calling or live support online with Comcast, same goes for emailing in; however, when they failed to respond to a emails I contacted them using the feedback link and if not resolved then keep contacting through that link and eventually they have a live person call you to resolve the problem.

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