thanks, a Customer of Citi Bank

I received a solicitation call from them to try this program for free for 30 days. I was told I would receive the materials to review and would get a rebate coupon and I could cancel before the 30 days and wouldn’t be charged anything. Well, 30 days past and I thought nothing more of it. In fact, I forgot all about it since my materials and coupon NEVER arrived.

Upon seeing the charge, I remembered all about it so called and stated that I never received the materials and wanted the charge refunded. “Sure” they said, “we’ll put in a credit adjustment and we’ll get those materials out to you right away”. 3 weeks later still nothing so I call again. I’m told the same thing. 2 weeks later still nothing and another charge has appeared. Yet again I call them and this time I cancel. Again they tell me that they are putting in for a credit adjustment and that they will invesigate, I’ll receive a letter within 7-10 days and the adjustment will show within 30 days.

It’s now 30 days and still no letter or adjustment. I call them again and get passed around. Again I’m told that they will submit the credit adjustment and I explain that I’ve been told this 3 times before. “I understand maam, but this is all I can do”. So I ask to speak to the department that makes the adjustment. I’m told “sorry, they don’t have a number, but you can write them”. So I ask them to call the department. I’m told “sorry, we’re inbound only”. After more crap, I finally get some other number to call and have to explain everything again and once again, I’m told the same thing. I speak to the supervisor and am again told that all they can do is submit the credit adjustment. I explain that this how now been submitted 4 times and still nothing. Well of course they only have record of me only ever calling once about this, and the adjustments take 30 business days, not 30 calendar days – the first I’ve heard of this. Again, I explain that it’s been more than 30 business days since the first 3 times I called, but of course, according to their records, I’ve only called once.

So I ask “in 2 weeks time when there has still been no adjustment and no letter, then what?” Of course I’m told I will receive communication. I know this won’t happen so I guess I need to schedule for myself to call them daily on this. I can imagine that they think I’ll forget or give up. But I won’t. Others have written of their similar experiences.

Honestly, for $100 it’s NOT WORTH IT!