- Bargaineering - http://www.bargaineering.com/articles -

Citi 0% Balance Transfer Process Walkthrough

One of my friends recently applied for and was accepted for the Citi Platinum Select Card [3] and wanted to get a 0% balance transfer [4] so that she could pay off some home improvement loan debt a little faster than she would’ve. She almost went to a Bank of America ATM, armed with her new card and PIN, to withdraw all the money she needed before a few astute friends stopped her. Had she gone to an ATM, the withdrawal would’ve been classified as a cash advance, she would’ve missed out on the 0% balance transfer promotional rate and been socked with additional cash advance fees!

Anyway, since she needed to know how to initiate the balance transfer, I figured I’d write a brief tutorial walkthrough (complete with pictures) that explained everything in painful detail… that way I wouldn’t have explain it to anyone else, I could just send them this link. 🙂

One of the reasons why you want to initiate the balance transfer online is because you get to avoid waiting on hold and being forced to talk to a customer service representative. The second reason is that sometimes I’ve been told by a CSR, especially after being on hold, that they didn’t have the authority to send a balance transfer to a person, it had to be to an account. While this is a bunch of malarkey, I usually don’t have the time nor the inclination to argue about it, especially after thirty minutes of being on hold, so I just request it online.

Login to your Citi Account

First, remember your login and password from the application and login: Citi Cards [5]. If you haven’t registered yet, you’ll need to do so before you can access your account online.

Initiate Balance Transfer Process Link

The link to start the balance transfer process is only moderately buried, just click on Manage My Account in the menu, then Balance Transfers, then Request a Transfer(s). I’ve circled it in red in the image below:

Step 1: Balance Transfer Introduction Page
Not much information on this first screen, the first step in the process. Just click on the View Offers button to view what sort of balance transfer offers Citi has in store for you.

Step 2: Select a Balance Transfer Offer
If the application you filled out said you had a 0% Balance Transfer with no fees for 12 months, you should see one of those offers listed on this next page. Be sure to review all the values in the green boxes below to ensure they match what you should be getting. If they do, click on the Select Offer, circled in red below.

Step 3: Read Terms and Conditions
Please thoroughly read the terms and conditions of your balance transfer before you select to accept the terms and conditions.

Step 4: Enter Account Information
If you have existing debt that you want paid off, this is the page where you want to enter in that sort of information. For most of us, you just want Citi to send you a check for the amount of the balance transfer. Simply scroll down until you see a box that looks like the image below and enter in the appropriate information.

Step 5: Review The Balance Transfer Request Detail Summary
This is the last step before you actually submit your request and a check is cut in your name to your address. Again, verify the green boxes and double check that you are requesting the correct amount and that the fee is $0. I’d also double check that the address is correct (I blacked out my address, so look where you see that black box on your summary report).

I hope that walkthrough was sufficiently detailed, if you see anything wrong or need more clarifications, please leave a comment, thanks!