Comments on: Costco’s Incredible Return Policy

By: Matt

Matt — Wed, 18 Nov 2009 05:15:56 +0000

I want everyone reading this to know it is because of people like this Man that the return policy is getting tougher. The employees at refunds take so much abuse, when all they are doing is there job. Anybody who would do something like that is not even human in my book.

By: Matt

Matt — Wed, 18 Nov 2009 05:02:06 +0000

All food items are thrown out right there at Refunds. There are so many people that buy tons of meats and other foods for parties and then end up eating barely of it, so they return it and we have to take it. It’s very sad and most of the people who return it do not care when they are told.

By: Matt

Matt — Wed, 18 Nov 2009 04:53:34 +0000

This is true. Explain your situation to a store manager and you should have no problem. Do not start arguing or getting angry right away because it will just make them not even bother with you. I see it everyday. The employees there are much more helpful when you come up with a good manner.

By: Matt

Matt — Wed, 18 Nov 2009 04:43:46 +0000

I personally know how the refunds work at costco and how people are with their refunds. One thing I can tell you is that people get very abusive. There is a difference between returning a 2 or 3 year old TV that is not working and returning a 5 to 10! year old TV. Another example is someone returning underwear, yes underwear from 10 years ago. Now tell me that is not abusive.

By: Eric

Eric — Wed, 18 Nov 2009 04:36:05 +0000

Costco does lose out when something is returned. Most of the items that are returned get sent back to the manufacturer without any sort of money going back to Costco.

By: Larry the Cable Guy

Larry the Cable Guy — Tue, 17 Nov 2009 03:40:31 +0000

OK,…need advice.

In Oct 05 the wife and I bought a Sony HandyCam for our honeymoon while in Maui at the Costco. Did not really do the research because we were needed something asap. It performed reasonably well at first but with a year started to have problems. It ended up collecting dust in a case and I am kicking myself we did not return it.

We have the receipt and I swore I’d get around to taking it back. Now I am wondering if we are stuck with a crappy HandyCam we stopped using because of problems. I will say that we went to Costco knowing if there we problems we’d be OK. Now I am not so sure. Any advice????

By: Dan

Dan — Tue, 03 Nov 2009 17:10:52 +0000

haha, so funny your reply is, Anna, especially the ‘ebay’ or ‘garage sales’ concept! I would add Craglist too!

btw, i recently returned a Canon DSLR camera and a printer (bundle sales) to Costco after 2 and half month use, because there’s a problem with the charger; i would like to change the charger but they say return it and get a new one; so they accept it without a problem — it was my first time return a 1000 dollar thing and it felt just amazing… and I am VERY curious about how Costco handle this, did they invest short-term all the credit or what? otherwise, all those returns are really a big lose in money…

By: T.C.

T.C. — Sun, 01 Nov 2009 07:14:09 +0000

I work at costco. This afternoon, I was asked to check up a return ps3 that member purchased at 02/2009. The reason is whole family(father and sons) getting bore with this machine. I don’t know what to said about it. I looked at their faces, they are really ugly family. We gave them money back. Although I didn’t loss anything I feel sick about this kind of people.

By: hadge

hadge — Sun, 18 Oct 2009 01:30:21 +0000

Lisa,
Get off your soapbox and stop judging everyone who makes a return…..

Does anyone have a receipt for Lisa? I’d like to return her but I don’t know if Costco will take her back.

By: stan cohen

stan cohen — Wed, 14 Oct 2009 22:18:42 +0000

They just repaired my big screen an I had it for 2 years an 11 months. Save me a $600 to $800 repair. I have a new T.V. now. Anybody would be crazy not to buy from Costco’s. Just don’t abuse the warranty. I think they are one great company an we need more companies like this in America.
By the way, Vizio’s Corporate office is in California not Japan, China, etc. Even though the T.V.’s are made in Tiwan I think they really make a good product. I have heard that Sony is the best but you really have to pay for it. However, we all know that Sony is a good product too. Does Sam’s have this return policy? I have a Sam’s Card too but very seldom go there anymore.

By: troy t

troy t — Tue, 13 Oct 2009 00:55:26 +0000

theres a reason i spend thousands a yr at costco. usually they dont sell junk…and their return policey is by far the best! bar none..
unconditional satisfaction guaranteed!!

By: Cynthia

Cynthia — Sun, 13 Sep 2009 13:38:04 +0000

Sams Club has the same return policy. You can return a product at any time as long as you have an active membership.

By: bor

bor — Sat, 12 Sep 2009 06:50:45 +0000

GZUS, shut up already with the preaching. what i do is NONE OF YOUR BUSINESS. unless you’re a judge then leave the judgments to the pros: God and justices.

By: Lisa

Lisa — Fri, 28 Aug 2009 00:50:33 +0000

To all of you who are trying desperately to rationalize how that is is OK to abuse Costco’s return policy because they really care, want their customers to be 100% satisfied, are so big that they have no problem re-couping, yada, yada, yada, are kidding yourselves! The bottom line is this…You are the kind of people who are not honest, do not do the right thing, and obviously are not the least bit embarrassed about you actions. This behavior is a product of our times, and it is sad. There was a time when this kind of behavior wouldn’t even happen, let alone be allowed. You need to re-examine your lives and what you want to be known for when you leave this earth.

By: Jim

Jim — Thu, 27 Aug 2009 21:16:53 +0000

Steve, that’s really interesting to hear. I’ve always loved Costco, still do, and it’s customer service like this that makes them better each time.