Comments on: Costco’s Incredible Return Policy

By: buzz

buzz — Sun, 12 Feb 2012 17:23:22 +0000

I bought a Whirlpool washer, dryer and could not stand the sound of the washer during the washing cycle. I called Costco Customer Service to return the washer and dryer 2 weeks ago and have not heard back from them. I have made 4 calls and they keep telling me they have to get clearance! They also said it could be 15 business days (3 weeks) for the shipping company to call me to set up a time from the to come and pick up the washer/dryer.
And they can take another 2 weeks to do that.
Poor policy. I do not recommend.

By: goatladyinva

goatladyinva — Sun, 12 Feb 2012 01:13:52 +0000

Inside the L.L.Bean catalog cover, it states:
“Our products are guaranteed to give 100% satisfaction in every way. Return anything purchased from us at any time if it proves otherwise. We do not want you to have anything from L.L.Bean that is not completely satisfactory.”
Not only that, the shipping is free. They repaired a hole in a favorite sweater of mine that was 10 yrs. old. No receipt, no questions asked and shipping was free both ways. They have earned the reputation for satisfying their customers.

By: Torra

Torra — Thu, 02 Feb 2012 16:15:35 +0000

Amen, I am with you on that, tired of these people trying to return everything after they used it for a few years!!!!

By: Mike

Mike — Thu, 19 Jan 2012 14:29:37 +0000

I worked for Costco before they changed the return policy. I was told by managers that they take anything back no matter how old and whether its working or not. That was the policy. Taking something back that is 3 years old is not wrong if its under their policy guidelines.

By: Keith

Keith — Sat, 14 Jan 2012 00:13:22 +0000

For those of you arguing that it isn’t ok to return something to Costco after you’ve been using it for months, consider the following: I bought two $160.00 Keurig coffee makers that I gave as Christmas gifts in 2010. Both failed within a couple of weeks of each other just prior to Christmas 2011. Do you think that a $160.00 coffee maker should only last a year? By the way, Costco won’t eat the cost, they’ll return them to Keurig and be credited. Return them for a replacement? You bet I will!

By: Anonymous

Anonymous — Thu, 05 Jan 2012 22:19:34 +0000

I totally agree with David on this

By: David

David — Wed, 28 Dec 2011 16:30:45 +0000

Really? That is why you PAY for a membership! It is for Costco to act on your behalf and to negotiate prices. This includes their return policy!

I am not one to take advantage, but when you expect something to last 5+ years and it only lasts 2-3, you should be able to take it back!

By: David

David — Wed, 28 Dec 2011 16:27:50 +0000

Do you really think that Costco passes this on the their customer? Costco buys in bulk, that is how discounts are created. Costco also has agreements with its vendors to take back product if its customers are not satisfied! With the amount of business that Costco has, they have the strength to do this. When you pay $50 for a MR. Coffee machine and it goes out in 3 years, when you could have paid $20 for a simular machine, of course Costco should take it back. If you were not satisfied with the length of time you got out of it. That is another reason for over paying for simular products. With your logic, you should never take advantage of car battery policies. Costco has a 3 year no questions asked replacement policy. If my battery goes bad in two years (common in AZ heat), Costco will refund my money to allow me to buy a new battery. You pay for your Costco membership for a reason. Part of that is the return policy!

By: Seriously?

Seriously? — Wed, 28 Dec 2011 07:09:28 +0000

I cannot believe some of you people would consider taking something back to a store after you had used it for months? What gall! What lack of self respect do you people have? I’m sure you feel entitled because you “can” or they “will” but have you no shame? I’ve had this ______ for 6 months now, I’d like to return it. Really? People like that make the rest of us lose faith in humanity.

Luckily, people like that make up a very, very small minority of people who will take advantage, whenever they can, to selfishly & greedily take what they can to feather their own nests, even if it means hurting the greater good. They see the world through a narrow lens of what’s good for their interests and not beyond. I’m sure they justify it to themselves a million ways too. But Karma is a bitch and unfortunately, they know deep down what they’re doing is wrong and so I’ve seen these types of people cave themselves in, in other ways… they commit their petty crime at Costco and then wonder why their car breaks down or the water heater in the house blows or this or that happens in their life. Coincidence? I think not. It’s what a person does to himself when he knows deep down he’s ripping others off or harming the greater good. Don’t do it. Do the right thing – the morally, grown up, proper thing. You shouldn’t have to be told what that is or ask what that is. Use your own native common sense and good judgement and the answer is clear.

By: Melody

Melody — Tue, 20 Dec 2011 15:36:00 +0000

This Is perfect!

By: Anonymous

Anonymous — Tue, 20 Dec 2011 15:34:03 +0000

I wouldn’t return anything unless it was unused. I couldn’t imagine returning a bed or t.v. After 4 yrs. Come on people! It’s time to buy something new, At Costco! Don’t take advantage of these policies.

By: ShellsBells

ShellsBells — Mon, 05 Dec 2011 03:43:17 +0000

Oh my God. Thank You for that post!! Do people just think Costco eats the cost(no pun), every time someone decides 4 years later that they don’t “like” something they bought? Uh…Hello? That cost gets transferred to you and all the other Costco shoppers in the form of higher prices on their products. C’mon people…do you really believe Costco can survive for much longer with this policy as long as people continue to abuse it? We’ve already seen the change in their electronics return policy. This country has become a melting pot for the “entitled ones” who cannot seem to take responsibility for their actions. If something breaks or malfunctions after 90 days, you should be seeking restitution from the manufacturers warranty, not Costco, who has for too long now, catered to these abusers of good will.
You read it here. When Costco just can’t maintain supporting all the whiners, cry-babies, and greedy folk, and change their return policy for all products purchased, don’t go looking for a refund for your membership fee!

By: John

John — Thu, 01 Dec 2011 19:01:34 +0000

You can always call Costco corporate for returns:
1-800-955-2292

As far as I know they will allow all returns even if the local stores will not… but best not to abuse this as they might change their policy!!

By: JoeJoe

JoeJoe — Wed, 30 Nov 2011 01:44:22 +0000

Most of you folks sound like children. ” I bought “blank” in 2006 will they take it back?….
My mattress has a crease , will they take it back?.. Oh Im not a member anymore.
People like this should shop at Sams instead. Stick with your Walmart quality life

By: JB

JB — Wed, 16 Nov 2011 23:28:45 +0000

Silver, can you forward that email to me please? My local manager is giving me a hard time on returning a printer I bought years ago that has been a lemon and a pain in the %^& dealing with Brother on…thx