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Costco’s Incredible Return Policy

Posted By Jim On 09/15/2005 @ 1:35 pm In Shopping | 746 Comments

I know a lot of folks love Costco, I’m one of them. Did you know that their return policy permits you to return ANYTHING (except computers) with or without the receipt whenever you want as long as you still have the same membership. If you bought a pair of pants, as I did, and found that you didn’t really like them but tossed the receipt already… no fear, just go back and they have it all on record. Yes, I bought these pants two months ago and had been meaning to return them for two months. You can also use this as a (semi-free) extended warranty – buy a TV or DVD player and if/when it stops working after four or five years, just return it! The only exception to this rule is a computer purchase and that return period expires after six months.

Update: Costco recently amended their return policy. Televisions, projectors, computers, cameras, camcorders, iPOD / MP3 players and cellular phones can only be returned within 90 days of purchase.

Don’t believe me? My friend David bought a mattress from Costco and emailed them to find out their return policy on mattresses [3]. In short, he could return at any time, at no cost, to a store or arrange with customer service for pickup if you can’t get it to the store because of size and weight. Pretty sweet.


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[2] Email: mailto:?subject=http://www.bargaineering.com/articles/costcos-incredible-return-policy.html

[3] return policy on mattresses: http://www.bodyabcs.com/bwp/2008/01/the-bed-affair-continues/

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