Comments on: Costco’s New Return Policy – Not As Incredible

By: nick1126

nick1126 — Thu, 29 Oct 2009 18:49:33 +0000

Hugh,

You are dumb as a box of rocks. Not worth trying to explain it to you, you are are to stpid to understand business. Go back to you job at McDonalds and keep jerking off in the secret sauce.

By: Keith

Keith — Sun, 11 Oct 2009 21:40:58 +0000

No they won’t fight for your warrenty even if they tell you they will. Costco told me they would have my camera sent to an independent repair facility to be assessed and it never left Nikon. now I have no camera and Costco never contacted me since. I am going to the local store manager to try to get satisfaction but I don’t even know where my camera is now.

By: JohnG

JohnG — Sun, 20 Sep 2009 03:43:25 +0000

I find it a bit embarrassing when I am returning clothes at Costco, and I see people with about 5 years worth of dust on some products. It sucks that the returned policy changed, but seeing some of the stuff that I have seen come back is crazy. I can’t imagine what the employee see. I have a big item I want to return, but I don’t bc it is a couple of years old. As far as buying crap electronics. It has not happened to me at Costco, but then again I do a lot a research on CE products that I buy. Let’s face it Consumer Electronics aren’t built very great, especially low price point ones

By: Anonymous

Anonymous — Tue, 01 Sep 2009 16:21:06 +0000

Sadly, I have to agree that Vizio is not a HIGH QUALITY product. My 47″ LCD died after 2 years and 3 months. My previous TV, 32″ Sony is still working after 15 years and was downgraded to my bedroom – i guess i have to move it back to my family room.

By: bunsterj

bunsterj — Sun, 09 Aug 2009 16:20:05 +0000

I purchased a Vizio 42″ TV from Costco 13 months ago. This AM there was no picture, just audio and a black screen. I called Costco’s Concierge Service to find out how the extended warranty worked. After some on-the-phone trouble shooting it was determined that the back light went out. After the Costco employee had obtained an authorization for a repair, I was connected to a Vizio person. The broken light is considered a non-repairable item. They will be sending someone out to pick up my TV and replace it with the same model refurbished. It will have the remaining portion of my 2 year warranty on it.

I am posting this, because an earlier poster had stated that one would need to ship the item to Vizio at the owner’s expense. That might be true for smaller models, but in my case it is not.

By: Anonymous

Anonymous — Sat, 01 Aug 2009 19:59:28 +0000

lets see how you feel about Vizio after another year of so….when it craps out on you like mine…

By: 2leashes

2leashes — Wed, 10 Jun 2009 08:20:53 +0000

Excuse me? Methinks too many people are SPOILED rotten by Costco’s past VERY liberal return policy. Believe me, except for Bed, Bath and Beyond, I don’t know of any other store who guarantees merchandise for life, particularly if they just want to bring it in for something newer.

And, I know people who used to take stuff back to Costco just like that past employee mentioned. This one old guy was sooooo proud of himself because each time a new model printer came out, he would drive down to good ol’ SUCKER Costco and “trade it up” for the latest and greatest, no questions asked. I couldn’t even BRING myself to stoop that low! Maybe that’s why their new policy doesn’t really bother me—I never took advantage of their original, more liberal one! People sure have GALL!

By: 2leashes

2leashes — Wed, 10 Jun 2009 08:13:57 +0000

Amen, “A Costco employee!” I absolutely agree that something needed to be done. As usual, there are always those who are so %$#! GREEDY, they ruin it for others. The human being is a very curious species. Give them an inch and they DEMAND a mile. I’m often embarrassed to say that I am part of that species.

By: james

james — Thu, 26 Mar 2009 08:34:33 +0000

i was just wondering if the return policy extends to the xbox 360. i have had mine for a little over a year now and i just got a message on it when i turn it on reading, error e74. so no more gaming unless i want to wait for weeks to get it back from microsoft.

By: Hugh

Hugh — Tue, 24 Mar 2009 06:46:44 +0000

For all the people who have written replies as EMPLOYEES OF COSTCO:

Please explain to me, why the HELL do you care if some Joe Shmoe returns at TV 5 years after he bought it, or a bbq the same day because it fell off his truck?? why do YOU care??
Is the price of that item coming out of your pocket?? Or you think that Costco will really cry over the $500 they lost on that item??

They make enough money as is.

Your job is to honor the return policy, smile, and give the customer his money back.
Just make sure they have all they crap in the box, and shut up! Take your $8 per hour and go home.

why do you care??

I could undertand if the owner of costco was writing pissed off messages about losing millions… but you don’t seem him anywhere on here…

By: Hugh

Hugh — Tue, 24 Mar 2009 06:27:14 +0000

TRUE THAT!!

I really hope Costco feels a big punch in the wallet after pulling this crap!
They’re ONLY good thing was the return policy.

I’ve gone through 4 bluetooth headsets (Motorola that I bought at Costco) that didn’t work right (horrible sound quality) until I finally got one DIRECTLY through Motorola and have not had a single problem with it.

By: Hugh

Hugh — Tue, 24 Mar 2009 06:23:11 +0000

Dude, what the hell is your problem??
It SUCKS that they altered their policy!
YOU are a god damn consumer! just like me, my friends, and 90% of the rest of Americans!
you should be happy when a store offers an amazing return policy like costco USED TO offer.
What do you care if Sony loses $10 off a camera you return 10 years after you bought it?? They make up for 100 cameras with the price they sell 1 for!
A lot of the time, electronics at costco are overpriced, so their only + used to be their amazing return policy. With this bullcrap, I don’t see myself ever buying electrics again. They’re no better than Target of Walmart.

By: costco member

costco member — Sat, 07 Mar 2009 20:27:00 +0000

Just because patrons of Costco abuse the return policy, doesn’t excuse Costco for selling shotty products. If their products brake, they should be returnable. Where along the way did we decide that expensive products are disposable? Things should be built to last regardless if they will be outdated in a year or two.

By: shelly

shelly — Tue, 24 Feb 2009 21:22:50 +0000

Im glad they changed it. They need to make more changes to it. Too many people abuse Costco’s return policy by returning mattresses that are 6 years old, monitors that are 5 yrs old, furniture sets that they just decide that they dont want after years of having them. I get sick of people abusing a good privledge. Do you realize how many people buy movies, burn them, then return them? or buy a game, burn it or play it awhile then return it? These people are as bad a shoplifters. They are cheaters. But life will catch up on them, because there are people who watch how many returns they make and when it gets to an “excessive amount” where they are “taking advantage” of the return policy, they wont be able to make purchases or will be blocked for any more returns.

By: BRH

BRH — Thu, 08 Jan 2009 01:09:31 +0000

1/7/08

I understand Costco changing the policy due to abuse. Too many people take advantage, I get it. But I also wish, like others have written, they would’ve found another way to do it. I supposed it would be too complicated, but maybe they could do something like:

-Allow you 20% returns (or a $$ amount) per year per department. You can only return 20% of your grocery purchases (used or unused), 20% of your electronics purchases (used or unused), etc…

It’s too bad they can’t stop the abuse without screwing everyone. 90 days is okay. It’s not that great guys. Yeah, it’s better than BB, but that’s not saying much. Hell, Target has 90 days and they don’t charge a membership fee.

To the Costco employees tired of taking customer crap (and fraudulent returns)…I’m sorry, but that shouldn’t effect every customer. If you get treated like crap by someone, get in their business. Don’t take it out on everyone else. Some guy returns a grill that fell out of his truck, so everyone has to pay?? Just refuse that return. Only allow (whatever) percentage or dollar amount. Target allows a certain # or dollar amount of returns without receipt (based on your driver’s license #), then you’re cut off for a year. Do that.

I’m currently having trouble trying to return a Panasonic plasma tv that I bought just before the policy changed. I’ve had it about 2 years. $1600 should buy you more than 2 years of a good television. They’re trying to say they’ll give me something of comparable value or that amount, not the amount I paid. That’s insane!! It’s clearly written into the leaked memo that their 90 policy only includes items bought on/after that policy took effect. Yet renegade store managers don’t want the return to dent their sales, so they screw with you.

I’ve been driving out of my way to shop at Costco and avoid Scum’s Club for the past 7 years.

2001-2004 Drove to Minneapolis to one of their Costco’s to load up several times per year (800-1000 mile round-trip)
2004-2008 Drove to Des Moines or Naperville, IL to shop at their Costco’s to load up “”"” (500-mile round trip)
8/2008-present Drive to Madison, WI to shop at their Costco “”"” (230-mile round trip)

I’ve been a loyal member, yet they won’t accept a legitimate return???