Comments on: Costco’s New Return Policy – Not As Incredible

By: Ricky Rhine

Ricky Rhine — Wed, 18 Nov 2009 04:06:40 +0000

I purchased many items under the full refund
before the return policy was changed.now two
items were tvs one cost2900.dollars sony.the other a3900.doller panosonic.I asked about
the warranty everone including front desk emoloyees stated any time you have a problem
just return it for full refund.When there policy
changed I called cosco where I bought it Fort Worth texas she said those items bought before the change were good with the old policy.well the 2900 dollar sony craped out.those employee at purcase time and front desk said the return policy is a retun any time there is no cut off date.you know how it was.So they told me on the phone to bring it back for refund I rented trailer drove 40 miles the manager Jason said in words tuff shit.I said so the employees and everyone lied to me dishonst to get my money.Jason jackass insisted they didnt lie I spared beck and forth on the lieung.they have possesion of my sony but said no return We should get a group lawsuit e mail me
law suit against cosco for these lies

By: nick1126

nick1126 — Thu, 29 Oct 2009 18:49:33 +0000

Hugh,

You are dumb as a box of rocks. Not worth trying to explain it to you, you are are to stpid to understand business. Go back to you job at McDonalds and keep jerking off in the secret sauce.

By: Keith

Keith — Sun, 11 Oct 2009 21:40:58 +0000

No they won’t fight for your warrenty even if they tell you they will. Costco told me they would have my camera sent to an independent repair facility to be assessed and it never left Nikon. now I have no camera and Costco never contacted me since. I am going to the local store manager to try to get satisfaction but I don’t even know where my camera is now.

By: JohnG

JohnG — Sun, 20 Sep 2009 03:43:25 +0000

I find it a bit embarrassing when I am returning clothes at Costco, and I see people with about 5 years worth of dust on some products. It sucks that the returned policy changed, but seeing some of the stuff that I have seen come back is crazy. I can’t imagine what the employee see. I have a big item I want to return, but I don’t bc it is a couple of years old. As far as buying crap electronics. It has not happened to me at Costco, but then again I do a lot a research on CE products that I buy. Let’s face it Consumer Electronics aren’t built very great, especially low price point ones

By: Anonymous

Anonymous — Tue, 01 Sep 2009 16:21:06 +0000

Sadly, I have to agree that Vizio is not a HIGH QUALITY product. My 47″ LCD died after 2 years and 3 months. My previous TV, 32″ Sony is still working after 15 years and was downgraded to my bedroom – i guess i have to move it back to my family room.

By: bunsterj

bunsterj — Sun, 09 Aug 2009 16:20:05 +0000

I purchased a Vizio 42″ TV from Costco 13 months ago. This AM there was no picture, just audio and a black screen. I called Costco’s Concierge Service to find out how the extended warranty worked. After some on-the-phone trouble shooting it was determined that the back light went out. After the Costco employee had obtained an authorization for a repair, I was connected to a Vizio person. The broken light is considered a non-repairable item. They will be sending someone out to pick up my TV and replace it with the same model refurbished. It will have the remaining portion of my 2 year warranty on it.

I am posting this, because an earlier poster had stated that one would need to ship the item to Vizio at the owner’s expense. That might be true for smaller models, but in my case it is not.

By: Anonymous

Anonymous — Sat, 01 Aug 2009 19:59:28 +0000

lets see how you feel about Vizio after another year of so….when it craps out on you like mine…

By: 2leashes

2leashes — Wed, 10 Jun 2009 08:20:53 +0000

Excuse me? Methinks too many people are SPOILED rotten by Costco’s past VERY liberal return policy. Believe me, except for Bed, Bath and Beyond, I don’t know of any other store who guarantees merchandise for life, particularly if they just want to bring it in for something newer.

And, I know people who used to take stuff back to Costco just like that past employee mentioned. This one old guy was sooooo proud of himself because each time a new model printer came out, he would drive down to good ol’ SUCKER Costco and “trade it up” for the latest and greatest, no questions asked. I couldn’t even BRING myself to stoop that low! Maybe that’s why their new policy doesn’t really bother me—I never took advantage of their original, more liberal one! People sure have GALL!

By: 2leashes

2leashes — Wed, 10 Jun 2009 08:13:57 +0000

Amen, “A Costco employee!” I absolutely agree that something needed to be done. As usual, there are always those who are so %$#! GREEDY, they ruin it for others. The human being is a very curious species. Give them an inch and they DEMAND a mile. I’m often embarrassed to say that I am part of that species.

By: james

james — Thu, 26 Mar 2009 08:34:33 +0000

i was just wondering if the return policy extends to the xbox 360. i have had mine for a little over a year now and i just got a message on it when i turn it on reading, error e74. so no more gaming unless i want to wait for weeks to get it back from microsoft.

By: Hugh

Hugh — Tue, 24 Mar 2009 06:46:44 +0000

For all the people who have written replies as EMPLOYEES OF COSTCO:

Please explain to me, why the HELL do you care if some Joe Shmoe returns at TV 5 years after he bought it, or a bbq the same day because it fell off his truck?? why do YOU care??
Is the price of that item coming out of your pocket?? Or you think that Costco will really cry over the $500 they lost on that item??

They make enough money as is.

Your job is to honor the return policy, smile, and give the customer his money back.
Just make sure they have all they crap in the box, and shut up! Take your $8 per hour and go home.

why do you care??

I could undertand if the owner of costco was writing pissed off messages about losing millions… but you don’t seem him anywhere on here…

By: Hugh

Hugh — Tue, 24 Mar 2009 06:27:14 +0000

TRUE THAT!!

I really hope Costco feels a big punch in the wallet after pulling this crap!
They’re ONLY good thing was the return policy.

I’ve gone through 4 bluetooth headsets (Motorola that I bought at Costco) that didn’t work right (horrible sound quality) until I finally got one DIRECTLY through Motorola and have not had a single problem with it.

By: Hugh

Hugh — Tue, 24 Mar 2009 06:23:11 +0000

Dude, what the hell is your problem??
It SUCKS that they altered their policy!
YOU are a god damn consumer! just like me, my friends, and 90% of the rest of Americans!
you should be happy when a store offers an amazing return policy like costco USED TO offer.
What do you care if Sony loses $10 off a camera you return 10 years after you bought it?? They make up for 100 cameras with the price they sell 1 for!
A lot of the time, electronics at costco are overpriced, so their only + used to be their amazing return policy. With this bullcrap, I don’t see myself ever buying electrics again. They’re no better than Target of Walmart.

By: costco member

costco member — Sat, 07 Mar 2009 20:27:00 +0000

Just because patrons of Costco abuse the return policy, doesn’t excuse Costco for selling shotty products. If their products brake, they should be returnable. Where along the way did we decide that expensive products are disposable? Things should be built to last regardless if they will be outdated in a year or two.

By: shelly

shelly — Tue, 24 Feb 2009 21:22:50 +0000

Im glad they changed it. They need to make more changes to it. Too many people abuse Costco’s return policy by returning mattresses that are 6 years old, monitors that are 5 yrs old, furniture sets that they just decide that they dont want after years of having them. I get sick of people abusing a good privledge. Do you realize how many people buy movies, burn them, then return them? or buy a game, burn it or play it awhile then return it? These people are as bad a shoplifters. They are cheaters. But life will catch up on them, because there are people who watch how many returns they make and when it gets to an “excessive amount” where they are “taking advantage” of the return policy, they wont be able to make purchases or will be blocked for any more returns.