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Costco’s New Return Policy – Not As Incredible

Posted By Jim On 03/01/2007 @ 12:29 pm In Shopping | 111 Comments

You knew it was going to happen, especially if you read about some of the abuses committed by commenters in my post about how incredible the former Costco return policy [3] was. Well, Costco this week announced (Consumerist [4]broke it, at least to me) that they were going to be adjusting the policy to a 90-day electronics returns policy on D24 categories (their categories) televisions, computers, cameras, camcorders, iPod/MP3 players, and cellular phones. This only applies to purchases made after the roll out date (explained below).

Concierge & Warranty Extension

One cool thing out of this is that I didn’t know was that Costco extends a manufacturer’s warranty on televisions and computers to 2 years from date of purchase and that they offer free technical support on their Costco Concierge Technical Support line available at 1-866-861-0450.

Roll Out Date

The policy is being rolled out starting 2/26 and ending 4/2 so if you make a purchase before the official roll out date you are grandfathered into the existing return policy. The dates are:

  • California – 2/26/07
  • Remaining West Coast incl. NW, LA, SD – 3/12/07
  • MW and TX – 3/19/07
  • NE – 3/26/07
  • SE and PR – 4/2/07

I assume that NW means Northwest, MW is Midwest, NE is New England, SE is Southeast, and PR is Puerto Rico.


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[1] Tweet: http://twitter.com/share

[2] Email: mailto:?subject=http://www.bargaineering.com/articles/costcos-new-return-policy-not-as-incredible.html

[3] incredible the former Costco return policy: http://www.bargaineering.com/articles/costcos-incredible-return-policy.html

[4] Consumerist : http://consumerist.com/consumer/costco/costco-leak-electronic-returns-limited-to-90days-starting-today-239610.php

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