Comments on: Credit Card Rental Car Insurance is Secondary Coverage!?

By: Deepak

Deepak — Tue, 18 Aug 2009 06:24:24 +0000

from my research – the issue with ‘loss of use’ with AMEX cards is that they will cover it when they get the proper ‘car rental logs’ from the rental agency. The agency refuses to give it to AMEX, and in turn AMEX declines loss of use charges, leaving the consumer (us) holding th ebag. AMEX knows that the rental agency will niot give it their logs, but still advertises as covering ‘loss of use’ knowing full well that they will never have to pay on it.

By: Jose

Jose — Tue, 04 Aug 2009 01:02:27 +0000

I have an Amex BLUE card and the rental car coverage indicates that “loss of use” is covered. The website states: “Loss of use charges are covered for accidents, which occur on or after May 1st, 2006 when properly supported by the Rental Company.”

By: Anonymous

Anonymous — Fri, 08 May 2009 20:33:19 +0000

For the record, I don’t own a car or have my own auto insurance, and always use my Amex card to cover the LDW on rental cars.

The one time my car sustained damage (a rock struck the windshield, cracking it all the way across) Amex completely covered the damage. They really did take care of things nicely.

Once I had put Amex & the car company in communication, I never had to deal with it again until Amex sent me a summary of what they had paid out. And BTW, Dollar Rental Car had charged Amex for about 3 other things that were NOT damaged, ever (door panel, etc. completely made up).

As for Loss of Use, it’s my recollection that Amex doesn’t cover it now, but that they used to. Not sure though.

By: Brad

Brad — Tue, 19 Aug 2008 03:58:01 +0000

If you want to know why American Express doesn’t put in print or have phone operators that can explain Loss Of Use, just read those 2 articles. What a mess. I don’t rent from those Budget/Hertz/Avis since their rates are always the highest due to their primary sales being to business clients who charge off on the expense accounts. Visa is like a Chinese Fire Drill. Case by case, incredible. Throw that card out on a rental. I guess I’ll rent with the ones that provide, or might provide, loss of use logs on their cars. Phone up American Express and ask if they cover loss of use or if you have primary coverage when you don’t have collison coverage or even own a car. The mumbling and deflecting is priceless. You can’t get the time out of them.

By: Jojo

Jojo — Mon, 18 Aug 2008 00:31:26 +0000

You should read these 2 articles about rental car insurance:

http://sfgate.com/cgi-bin/article.cgi?f=/c/a/2007/10/18/DDD3SMTIS.DTL
http://www.sfgate.com/cgi-bin/article.cgi?file=/c/a/2007/10/04/DDLUSDLJ2.DTL

By: Brad

Brad — Fri, 15 Aug 2008 04:20:41 +0000

Why would you even bother with full coverage when a simple gold mastercard covers primary when you have zero collision coverage? It even covers loss of use. I feel sorry for the poor souls believing rental car companies that their waiver is great. It only is great if you smash up a car and don’t want your insurance company to find out. AMEX premium can do that at $25 per rental but my $450 a year Platinum Card doesn’t cover loss of use but my $0 a year Mastercard does and kicks in primary. Don’t rent from a hotel site. These clowns give out cars with lots of scratches and broken plastic that they try to bill you for if not noted. I get cars for $99 a week and run them to L.A., over 1,000 miles each way. I can’t believe people use their cars to travel out of state. 115 degrees loaded running I-15 by Baker California is what I want for my car. I ran one car to Miami, up to Mass. and over to Denver and gave it back to a bad rental car company once. They went crazy.

By: Frugal Babe

Frugal Babe — Thu, 14 Aug 2008 05:52:28 +0000

I used to be a branch manager at major a car rental company. Selling the damage waiver was a huge part of our business. We had sales meetings and contests between branches, and plenty of praise heaped on employees who could sell it well. It is undeniably a big money-maker for car rental companies. That said, I’ve seen plenty of renters get to walk away from a very sticky situation because they took the damage waiver. And I’ve seen plenty of others having to deal with their insurance companies, credit card issuers, and the car rental company long after the rental ended, because they didn’t take the waiver.
I haven’t rented a car in ages, but when I do, I call my insurance agent and add full coverage to my policy for the time while I’ll be renting (I tell them why, and they’re fine with it). Then I decline the waiver. If I were renting overseas, especially in a country where they drive on the left, I’d take the waiver in a heartbeat. Same goes for rentals of trucks or cargo vans that I’m not used to driving.

By: Brad

Brad — Sun, 10 Aug 2008 04:31:32 +0000

If I’m paying $450 a year for an American Express Platinum Card (I do) I assume it becomes primary without owning a car or any collison coverage. Mastercard covers loss of use? You have to be kidding? What am doing using a prestigeous card like AMEX Platinum that doesn’t? Everybody has Mastercard. Who wouldn’t use it on a rental? You think I’m ever going to use my AMEX card again on a rental? There’s no loss of use. If somebody wants a successful website: do one with all the credit cards and what they cover with rentals side by side. It is funny how AMEX refuses to address loss of use or when primary coverage kicks in on their websites. “Phone us and we’ll start stuttering, uh well, umm, check your policy, agent…”

By: Dan Ray

Dan Ray — Fri, 08 Aug 2008 20:44:04 +0000

Thanks for mentioning the Consumerist article, which, by the way, was entirely based on the original research here at CreditCards.com, where I’m the editor. The original article, at http://www.creditcards.com/credit-card-news/rental-car-insurance-policies-1273.php also points out this is secondary coverage: ” If you get in an accident while driving the rental, your auto insurance policy will likely pay most of the damage, but your credit card company provides secondary coverage. It covers whatever your primary auto insurance doesn’t, paying whatever is left and going toward your deductible.”

What I found most interesting were the country exclusions. Australia? Nah. Not covered. Iraq? Sure, no problem. Hmmmm…

By: Dave

Dave — Fri, 08 Aug 2008 18:34:20 +0000

Scott, you’re correct. I reread my Visa terms and they also cover loss of use. I must have been thinking of “diminished value”, which is the reduction in value of the rental car due to its having been in an accident.

By: Scott

Scott — Fri, 08 Aug 2008 15:40:52 +0000

Dave, you are mistaken about the “loss of use”, at least with MasterCards MCASSIST:
http://www.citibank.com/us/cards/gen-content/en.htm

It covers loss of use.

It also says that if you don’t have insurance it becomes your primary insurance. You must decline the rental company’s Loss/Collision damage coverage to qualify. If you do have insurance, the credit card covers the deductible.

By: Nate

Nate — Fri, 08 Aug 2008 14:45:14 +0000

I am an Insurance Agent by trade, I recommend that my clients always get the rental car insurance for a few reasons. One, deductible and rates increasing and two, loss of use. Rental car companies will charge a large fee for their car not in rental capacity while it is being fixed. Neither your CC nor your own Auto insurance cover the lose of use of the vehicle only the damage.

Always get the coverage, it is worth it in the long run.

By: Dave

Dave — Fri, 08 Aug 2008 12:37:09 +0000

It definitely is not the same as the rental car company’s damage waiver.

If you had to file a claim under your auto insurance, you would be responsible for paying the deductible, and you might face increases in your premiums.

Also, neither the auto insurance nor the CC company’s secondary insurance is going to cover “loss of use” which means the money that the rental car company loses out on by having the car out of service. The rental car company will ask you to write a check to cover that.

I still turn down the rental car’s damage waiver but it is important that you know that you are taking some risk in doing this.

By: patty

patty — Fri, 08 Aug 2008 08:10:51 +0000

Perhaps a reason to have an AMEX card
https://www152.americanexpress.com/fsea/travel/car_rental/product.do

Premium car rental insurance

By: Brad

Brad — Fri, 08 Aug 2008 05:29:42 +0000

Here’s what AMEX Platinum Card refused to answer by mail and their website will not address: if you don’t own a car or just have liability coverage on an old car, does my Platinum Card kick in as primary coverage?