Comments on: Disney Matched An Offer It Didn’t Need To!

By: Shawn

Shawn — Sat, 10 Jan 2009 16:52:34 +0000

Hey! My wife and I were married on February 3, 2004, and took our honeymoon at Disney! It goes without saying that Orlando is great in February! Disney ain’t bad either.

By: Patrick

Patrick — Sat, 10 Jan 2009 04:02:29 +0000

Disney has always been one of the best companies for customer service. It’s good to see them honor an offer like this, but to be honest, after my trip there in November it doesn’t surprise me. Disney’s goal is to create lifetime customers (Guests), and they usually succeed. Besides, they know they’ll make it up on food and souvenirs.

By: Adam

Adam — Fri, 09 Jan 2009 18:52:12 +0000

What a great story! I am glad to see that companies are aware of the things that are going on with consumers. I have not had this great (or easy) of an experience though!

By: jim

jim — Fri, 09 Jan 2009 16:01:21 +0000

How do you get one of those?

By: Ashley @ Wide Open Wallet

Ashley @ Wide Open Wallet — Fri, 09 Jan 2009 15:56:28 +0000

Awesome! We are heading to Disneyland this weekend. We got year passes through Costco and got $150 Disneyland gift card for doing it. It really pays to shop around and take what deals you can. Now I’m hoping to get a free upgrade on our hotel room… fingers crossed!

By: thomas

thomas — Fri, 09 Jan 2009 04:32:24 +0000

Kudos to getting them on lowering the cost. Great example of good CS. I’m sure this will impact future vacation decisions.

I’ve been getting emails from Vegas hotesl and they are offering incredible deals. Now if I can get a cheap flight I’m there.

By: Mrs. Accountability

Mrs. Accountability — Fri, 09 Jan 2009 02:55:37 +0000

Wow, that was really nice of them to match the private offer. I love hearing stories about good customer service! On the other hand, $2000!? Ouch!! No wonder I’ve never been to Disneyland!

By: jim

jim — Thu, 08 Jan 2009 20:50:47 +0000

Most hotels will let you cancel 24-48 hours beforehand without penalty, they’re flexible because they have no choice.

By: carla

carla — Thu, 08 Jan 2009 20:30:12 +0000

I noticed a lot of hotels are more flexible these days. They definitely want to hold on to business.

By: jim

jim — Thu, 08 Jan 2009 19:39:07 +0000

Too many public companies think short term nowadays, what will get me the most bang in the current quarter, without any regard for the future. For airlines, which always seem to be knocking on bankruptcy death’s door, customer service has been replaced with fee after fee after fee. I’m a huge fan of Southwest though, they don’t play the same games.

By: Aman@BullsBattleBears

Aman@BullsBattleBears — Thu, 08 Jan 2009 19:36:45 +0000

wow, that is customer service. I know that many companies in the past would not match a new promotion and even today with the condition the economy is in, certain companies (which I wont name…nah I will..Delta and American Airlines) both have weak price promise policies and dont budge. I guess they dont know what customer loyalty is.

Here you got a great deal, passed on the Disney name to your readers and I’m sure would return thanks to this good service. When will other companies learn these basics??

By: Flexo

Flexo — Thu, 08 Jan 2009 18:47:09 +0000

I can’t argue with that point.

By: jim

jim — Thu, 08 Jan 2009 18:38:51 +0000

$2,000 for five days with food included. You should go on more vacations.

By: Flexo

Flexo — Thu, 08 Jan 2009 18:32:37 +0000

Sounds like a good deal! So $200 off on a Disney vacation… you’re down to, what, $9,800?

By: Eric J. Nisall

Eric J. Nisall — Thu, 08 Jan 2009 17:42:53 +0000

Congrats Jim, both on the anniversary and the savings. Not only does it go to show that you never gain anything if you don’t ask, but it also proves that it’s not only the little companies that deliver excellent customer service.