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Disney Matched An Offer It Didn’t Need To!

Posted By Jim On 01/08/2009 @ 11:22 am In Shopping | 15 Comments

My wife and I were married in February of 2008 and with our anniversary coming up, thought it would be fun if we spent a few days in sunny Florida at the magical kingdom that is Walt Disney World. In the last few weeks, I’ve spent some time researching the best deals, trying to understand the dining plan, and checking which dates would work best for the both of us and the airline ticket prices. It all culminated yesterday when I booked a five day vacation that would include Mickey, Minnie, Goofy, Donald, and the rest of the gang.

Well, as Murphy’s law has always tried to warn me, the day after we booked, my wife received an email offer from Disney. Disney had been watching her account and saw she was considering a vacation. We never booked through her account, we booked through mine. Anyway, Disney had no idea so they sent her an offer. Book four days and get three days free plus a $200 Disney gift card.

Wowsers, that’s a heck of a deal.

We booked a five day with nothing more than the publicly available discounts. My wife said I should call to see if they could match the email offer. After chatting with a very nice CSR, we were able to change our package to the “private” offer. The fifteen minute phone call dropped the price of our vacation by $200 plus gave us a $200 gift card. $400 for a 15 minute phone call? No problem!

Nothing about our itinerary changed, it was just cheaper. Disney didn’t have to do match the offer but they did. A lot of vacation type places are offering fantastic discounts but they usually aren’t willing to make a change to a package you’ve already signed up for and paid a deposit on. This was certainly above and beyond what I would’ve expected, but it just shows that it always pays to call!

Thanks Disney!

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