Comments on: Don’t Rent U-Haul Trucks, Read Why

By: mr. magoo

mr. magoo — Tue, 24 Jan 2012 18:56:18 +0000

Uhaul customers are retarded and can’t read what they sign. It’s like they have no common sense. If it was $19.95/day with unlimited miles who would buy a pickup anymore.

By: Anonymous

Anonymous — Tue, 29 Nov 2011 01:40:09 +0000

I have always rented a uhaul while on active duty in the Air Force and I have NEVER had an issue with them. My trucks were always ready and filled upon pick up. Most times they would allow me an extra day if needed without charging. For me I think its a matter of your own personality on how you treat people as to why you have such horrible experiences. I ONLY rent uhaul. I was never charged the price quoted….it was always a better deal and if another company had it less they matched the price.

By: Bob Tatum

Bob Tatum — Mon, 03 Oct 2011 00:52:17 +0000

Had a junk truck that leaked fuel to no avail. No amount of calling U haul helped. I now rent Penske

By: joeshoen

joeshoen — Thu, 25 Aug 2011 07:25:23 +0000

I work for uhaul and u people are retarded…

19.99 – 24 hours
-79 cents a mile
-14.00 insurance

if you are paying “MORE THAN ANTICIPATED” when you return your truck its cause your fatass drove the truck more than expected. uhaul has no control over how far ur fatasses drive and stop bitching about gas levels and fill it to the right fucking line

By: lee

lee — Mon, 11 Apr 2011 16:02:18 +0000

don’t rent u-haul because when you returnd your truck in on time and they still say you have turn in late, but when call their phone number and the operator say the number was disconected U-haul rental are nothing but a whole bunch of a lair.

By: robert wilson

robert wilson — Fri, 11 Mar 2011 01:31:07 +0000

I call you guys and wont 660.00 for a 10 feet truck one way and I call buget and they told me 389.00 and thats with tax.Hey u-haul beat that price,go to ky from,St,augustine fla 32080,,,,,,,,,,home phone 904-217-3803 or cell 859-644-7478.I also took a u-haul down here for 445.00 with tax.Let me know someand ill call budget and take there truck. Robert Wilson

By: Anon

Anon — Tue, 08 Mar 2011 12:05:30 +0000

Agreed..Hard to believe ANYONE being a regional manager would say that. Ive seen an Marketing Comp. Pres. issue a VIP Cert. for there being 2 quarter size pieces of sheetrock in the back of a truck. Doubt someone would make that toilet paper comment at their level.

By: Leigh

Leigh — Tue, 09 Nov 2010 16:44:39 +0000

As I wrote on the blog earlier, I had trouble with Uhaul, but nothing this horrible. However, after reading this, I did cancel my current reservation and called Penske. They were MUCH cheaper and MUCH nicer. I WILL NEVER USE UHAUL again. I am disheartened by the way Don was treated. Not only by Uhaul, but by the person sent to tow his truck.

By: David

David — Sat, 30 Oct 2010 18:23:39 +0000

One comment stated something to the effect of “…why did he wait to the last minute to move…etc” He reserved 45 days in advance. THAT is not “last minute”. Must be a UHAUL employee. (by the way, I am one, too) I worked as a mechanic at a UHAUL center and it sucked. I was promised the world, but got the shaft. My toolbox cost me $4,000 and after a few weeks they moved me outside to work. In the rain. In winter. Snow. Cold. A one inch drop from inside shop to outside. A huge HEAVY toolbox. The shop manager was a kid (appx. 27 years old). His Mommy brought him his lunch everyday, bringing his doggie, too. A mean agressive dog. Would bark and lunge at you if you walked by. They did nothing. Thought it was funny, I guess. I ended up quitting (giving a 2 week notice) over this snot-nosed Mama’s boy. He ended up getting fired (maybe complaining to the big-wigs at UHAUL helped…I hope) Many other UHAUL horror stories. I now work at a small rental yard that also rents UHAUL. We are nice, not rude. Three of us here. Mayberry type town. I do not like UHAUL and it’s poor way of handling it’s customers. The big-wigs at UHAUL headquarters in Arizona are greedy thieves. Rent elsewhere. A reservation does not mean you will have one waiting for you. Not us, though. You WILL have one ready. Thanks.

By: Steven

Steven — Thu, 02 Sep 2010 02:49:53 +0000

U-Haul needs to be renamed U-Hell. They will do everything to make your moving day as horrific as possible.

By: WWW

WWW — Wed, 02 Jun 2010 21:37:23 +0000

U-Haul as a company supports many DAV programs, so I being a Vet myself and who has used Uhaul in more than one FL location am in awe of your story, It is hard to believe that one person would be treated so badly and others are ok with the services, As for a one way truck having 220,000 miles is laughable all the one ways I rented were less than 100,000 miles. If you story is true then I hope those responsible loose their jobs and you are reimbursed for your time and trouble

By: annon.

annon. — Mon, 22 Mar 2010 20:03:25 +0000

I have had numerous bad experiences with the location on King George Hwy, in Surrey, BC. This location likes to treat you like you are idiots and now I have been E-alerted as well as anyone that is related to me, or my husband. for standing up for myself and him. Only one of my experiences was a good one at this location. They try to pick a fight with my husband whenever he has accompanied me to pick up a trailer or truck. It has gotten to the point where my husband waits in the car, so he doesn’t have to talk to them if not necessary. Anyways, on the last bad experience, my sister needed a trailer, and paid with her visa and arranged it over the phone and had stopped to give visual proof of visa card and left. I had phoned earlier, so they had my driver’s licence number and name, about the same trailer, and my husband was off work, so he said he would pick it up, and do what was needed and bring it back. In saying all that, the wrong size was ordered. my husband went in to get a different trailer, showed them his driver’s licence and they didn’t give it back, plus I had to phone for a credit later that day, because they also charged us for two different trailers that same day too, like I we can pull one trailer, behind the other like a train? He picked up the trailer, and all day, he didn’t have a driver’s licence and they couldn’t be bothered to phone him, even though they had contact info. So, when he returned the trailer with a friend, he did exactly what he was told to do, about 2-3 days prior, when we had done this exact same thing to use a trailer for something else. He took it off his vehicle, put it on the stand off to the side and a guy that worked at u-haul, told him he had to go back to the office and pay. My husband said it had been paid for by visa and he didn’t, he knew because of the other day when he rented. The guy started getting nasty with him that worked for U-haul and said to go inside, and followed him in. My husband said, it was paid by visa, and I already know, I don’t have to come in. At that point, there was a bit of a verbal disagreement, and my husband got mad, called them something and left. He also threatened that he was going to complain about the safety of their trucks. As we had rented one in previous years that the brakes that didn’t work properly and the steering wasn’t much better, but we had never gone to the authorities about it. Maybe we should have, but we just figured someone else would complain. On that occassion, we had had a bit of an altercation with a lady there that tried to prevoke my husband before he even opened his mouth. So we had decided then and there that there wasn’t any worth to complaining to them if their vehicle wasn’t safe, who would even listen to us as they know everything at that location.

Anyways, on this incident with the trailer, they have now E-alerted myself, my husband, my sister for paying with her visa, and any relatives with our last names, and any friends associated with us from ever using U-haul. They had put on file the police were called. When I spoke to U-Haul, I explained, they were called to give my husband back his driver’s licence, nothing more and it was a non issue as far as anything else happening, but I was told by head office of U-haul, that the video camera took all the pictures and it was given to police, and there was an issue, which was a lie. Then I was told that I was on E-Alert, because my husband had complained about the truck safety and was going to report them to the DOT. I had also phoned to complain about the incident when it happened, and I am on file for being rude to the employee at head office, because I was upset when I called and let them know it and I was standing up for myself and my husband, and I never swore at them or anything, I just let them know I wasn’t happy with the situation, their rudeness and the fact that they charged us for 2 trailers that same day. They seem to forget that they can treat us like dog doo doo and it is ok, when we are the ones keeping them in business???? Paying their wages??????? I am getting this out there, because when I tried to rent a small trailer from them over the weekend, it came up with this e-alert at the Delta, BC location, and the staff were really nice, and very helpful, and the lady on the Friday night there told me she use to work at the King George Location and changed locations, because they were always abnoxious to the customers and she and her managers at the Delta location had also agreed to me that they had heard all kinds of horror stories about how badly they were treated at the King George, Surrey, BC Location. So it isn’t just me obviously, and it seems like they can get away with this, because they are. Anyways, don’t give them your business, if you can rent from another other company do so, or failing all else, don’t deal with the ones on King George Hwy. in Surrey, BC, close to the Patullo Bridge. I am now waiting for the police to talk to me again, to see what can be done by them. I don’t hold much hope, as they are only police, so U-Haul doesn’t have to believe them either, right?

By: Dorothy Phelps

Dorothy Phelps — Tue, 26 Jan 2010 16:57:31 +0000

I too was ripped off by U Haul my daughter made a reservation without my knowing for a truck for 1 day 19.99. When I didnt pick it up because I didn’t know about this reservation they charged my checking account $50.00. I called them to let them know and their reply was “we could have your daughter arrested” or you can just pay the $50.00. I also tried to have it reversed through my bank due to my daughter using my debit card and they fought it tooth and nail. Never got back my $50.00.

By: jim hayes

jim hayes — Sun, 27 Sep 2009 17:14:28 +0000

Several years ago I had a trailer hitch installed on a truck. Several weeks after the installation I rented a car carrier. I made it exactly 6 blocks and the trailer hitch fell off of the truck leaving the car carrier in the middle of the street with the hitch attached to it; not the truck. Uhaul allows individuals with NO experience to work on vehicles without regard for the danager of such practices.

By: John

John — Sun, 15 Mar 2009 19:28:22 +0000

NEVER do business with UHaul at 3138 Atlanta Hwy in Montgomery, Alabama. The guy was rude then refused to accept the traier when I took issue with him. The location on Norman Bridge Rd. in Montgomery was such a shady looking place I kept on going. I found the young woman at the Mobile Hwy location in Montgomery to be friendly and helpful. Otherwise, my UHaul experience has been a nightmare!