Comments on: Don’t Use Target’s Gift Registry, It Sucks

By: JM

JM — Sun, 13 Sep 2009 14:30:49 +0000

This same thing just happened to my sister last night and I sent a certified letter to the CEO. She tried to return a duplicate item on her gift registry ($300 pots and pans) and they wouldn’t let her return because the registry had not been updated showing it purchased. I have posted the issue on my blog at http://www.gumptionista.com. I hope I receive positive results but based on what I am seeing from the posts here, it’s unlikely.

By: katcha

katcha — Tue, 14 Jul 2009 16:50:26 +0000

I too spent the time to register for a baby shower and cannot see registry on line. After multiple calls to the 1-800 number I called the store direct, to let them know that it is not on line 7 days later. The store manager acted as if she didnt know how to handle the situation or much less care. Although I know someone else called in about the same issue earlier within the same day.

By: Julie

Julie — Thu, 09 Jul 2009 15:05:08 +0000

Owners of gift registries can update the purchase log. If you log in to manage your registry, there is a “Want It” and “Got It” column for each item. Just as you can change the number for “Want It,” you can change the number in the “Got It” column. So after all the wedding gifts are opened and you see you have some duplicates, log in to your registry account. If your purchase log shows you didn’t get an item that you actually have three of, just change the “Got It” number to three and click on the “Save Changes” button. Your registry will update and then you can use it in lieu of a receipt when returning the extra items.

It’s an extra step you have to take, but it isn’t that big of a deal. And you just had an awesome wedding and got a bunch of cool presents. Keep things in perspective, deal with what you have to deal with and move on.

By: Mrs Hansen

Mrs Hansen — Sun, 05 Jul 2009 15:40:12 +0000

I was searching for a registry and found that I can not open it up on line. I am forced to go into the store and pull it up. I did not have this issue at Wal-Mart, I could view and print the person I am looking for, besides I know that Wal-Mart will be cheaper and have the same items I am looking for. I have never had any luck with Targets Registry. I know the return policy also is a lot tougher so because of this I am going to shop at Wal-Mart for a hassle free search and I can save money and they can live better.

By: sasha

sasha — Sat, 27 Jun 2009 19:45:04 +0000

Of course you failed to mention the failure of the GUESTS who didn’t tape the gift receipt to it. Had they done that there would be no issue here. now would there?

You can’t blame Target. They do not know where you received the items from. You have to understand they need to protect themselves from fraud and thieves. Switch your places and you would surely understand that.

By: Kristy

Kristy — Mon, 11 May 2009 02:11:11 +0000

We ran into this problem when we got married as well. The other problem we had was the expiration date on the gift receipts. So when it came time to register for baby gifts, we skipped Target. I really can’t stand that store.

By: Erika

Erika — Sun, 10 May 2009 02:29:34 +0000

I was lucky and got a duplicate blanket for $59 and when I went in the employee was very helpful and printed out a registry transaction log and told me that acted as a gift receipt. She put the $59 on a gift card and sent me on my way. I don’t know if I got lucky but they were very nice to me.

By: Jennifer Baker

Jennifer Baker — Sat, 09 May 2009 13:59:42 +0000

I agree! Target’s system is horrible. They allow multiple purchases to be made and if you place an order online are completely inflexible about allowing you to change your order.

By: Ann

Ann — Fri, 08 May 2009 14:10:58 +0000

It is the truth about Targets gift registry and also Walmart sucks they do the same thing

By: Jean

Jean — Sun, 26 Apr 2009 12:39:32 +0000

Aside to Ashley – what’s the point in having a registry if the only thing you’re supposed to buy is gift cards??? You accuse customers of being rude then YOU accuse US of not being very bright. Hmmmm.

By: Jean

Jean — Sun, 26 Apr 2009 12:30:07 +0000

Just yesterday I purchased an item on a bridal registry. I watched the clerk scan the printout and she even printed a receipt for the item. As of this morning, the registry is not updated. I’m fairly certain other people shopped for the same shower yesterday yet not one item has been removed. The posters who mention a deadline for returns are also correct. Even with a receipt, you have only 90 days which may seem like a lot but if items are purchased for a shower which is typically a month or two before the wedding, then the same item is purchased as a wedding gift because Target hasn’t updated the registry, you can be running pretty close to the deadline for returns. Although I do love Target for their merchandise, I agree that customer service (and not just in the area of registries) is very poor.

By: Ashley

Ashley — Mon, 20 Apr 2009 06:20:43 +0000

Indeed. These people are not very bright.

By: Ashley

Ashley — Mon, 20 Apr 2009 06:18:55 +0000

1. How could you not have a gift recipt if it was on a registry? They automatically print when a registry is scanned. That is the gift givers fault.

2. How could you wait for NINETY fricking days to return something you didn’t want? That is ample time.

3. Learn to spell.

By: Ashley

Ashley — Mon, 20 Apr 2009 06:15:13 +0000

lol. I agree!

By: Ashley

Ashley — Mon, 20 Apr 2009 06:14:12 +0000

I do not know if that guy was a cashier or floor team member, but it is not a “one chance” deal to get a gift receipt. All you would need to do is ask for one or if you forgot, you could of returned to the store to get one. All that you need is to give the receipt, they scan it and print one for you. Some of you are mighty hot tempered about cashiers. Do not forget they deal with rudeness and filthy people on a daily basis. If a cashier is rude to you, talk to a manager. Do not go online to rant about it. Though I agree the return policy can be sh*t at times.