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Double Check Your E-ZPass Statements for Errors

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Double check your E-ZPass statements (or any other of those toll pass RFID toll payment systems) for inaccuracies whenever you get them in the mail. Many of my friends (including my fiancée and myself) travel through the Ft. McHenry tunnel that connects the western and eastern sides of Baltimore City (it is also how you get through the city if you continue on I-95). If you have the Maryland E-ZPass commuter plan then the trip will cost you a mere forty cents. Less frequent travelers will see a toll of $2.00 per trip through the dark desolation of underground Baltimore. Sometimes, not often but it does happen more often than it should (which is zero times), the system will incorrectly bill you for your travel. I’ve personally had to deal with incorrect coding of fares (adding on axles, charging me full price on a tag with the commuter plan, etc). A quick phone call or an email to the administrator will usually clear the situation right up.

Here’s an example of an email my friend Jeremie sent to Maryland E-ZPass and their response.

Original Message:



I was charged for a class 3 standard toll of $4.00 for some unknown reason.
It should have been a class 2 commuter toll of $0.40.



Dear E-ZPass Customer,



Such transaction on 11/12/06 has been identified, where a request has been placed to adjust the difference back to your account. You should be able to locate such credit in approximately 24-48 hours.

Thank you for using E-ZPass.



E-ZPass Service Center

P.O. Box 5200

Baltimore, MD 21224-0020

www.EZPassMD.com

1-888-321-6824

TDD/TTY 1-877-410-2950 Fax 410-633-6618

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5 Responses to “Double Check Your E-ZPass Statements for Errors”

  1. CK says:

    This reminds me of the story of a guy who moved from NY to TN sent his EZpass back and wound up with some mysterious toll charges. Turns out the EZpass was paying tolls while riding around in the back of the UPS trucks.

  2. Flexo says:

    I haven’t checked my E-ZPass statements in a very long time. I didn’t even consider checking them, and the E-ZPass website is — or was, as I haven’t looked recently — very user-friendly.

    You should always keep the silvery anti-static packaging the E-ZPass comes in, and place it in the pouch whenever it is not being used… that would avoid the issue that CK wrote about.

  3. Anonymous says:

    And who keeps that pouch?

  4. Flexo says:

    I’m pretty sure when you receive the transponder, the instructions tell you to keep the pouch. If you didn’t, you can probably get them from a computer parts supplier.

  5. King Asa says:

    Being charged for a wrong class toll is probably the result of going through the toll booth too fast. If you go though too fast and it doesn’t read your EZPass, then it takes a photo of your license plate and bills you the full standard toll. That is the penalty for not following the speed limits through the toll.

    I combed through my statements for the past 6 months and they are spot on. The computer doesn’t usually screw things up… it’s usually the driver not following directions.


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