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Getting AT&T Universal Rebate with Under $50 Balance

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After Citi decided to close the AT&T Universal Card they sent out a letter to all their cardholders to let them know, about a month in advance, that they were closing the card. Honestly, I get a million pieces of junk mail, most of them “convenience checks,” so it’s no surprise a large majority of cardholders either didn’t receive the letter or destroyed it thinking it was junk mail. So, when the card was closed, many didn’t know and couldn’t spend more to get above the $50 requirement for a cash rebate check.

You can still get the rebate, the first step is to call up AT&T Universal Card and ask. If they refuse, because you have under a $50 balance, threaten to contact your Office of Attorney General. If they still refuse, ask to speak to a floor manager and repeat the threat. If they still refuse, contact your Office of Attorney General.

Reader Frank Kelly did just that and received a check of $35.21:

If you have a rewards balance of less than $50.00, contact your local OFFICE OF ATTORNEY GENERAL. I did contact the Commonwealth of Pennsylvania Attorney General in Allentown PA. They sent a letter to Citibank and they sent me my $35.21

The more people complaining should get Citibank to be responsible and forward checks to all of their customers in the amount they are due on their Rewards account.

Frank

It’s your money, get it back from the credit card companies. If I had a penny I’d do it just out of principle.

{ 2 comments, please add your thoughts now! }

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2 Responses to “Getting AT&T Universal Rebate with Under $50 Balance”

  1. Rocky says:

    It’s good that someone got his rebate but Citibank makes it pretty clear in their rules that before they issue the check to you, that you have no interest in the rebate. That means they can take away the rebate at any time. As an example read the rules for this Citi card
    http://www.citibank.com/us/cards/cardserv/divplat/terms.htm#rewards

    “Dividend Dollars have no cash value until such time as you may request and receive a check for your accumulated Dividend Dollars and you shall have no property rights or other legal interest in Dividend Dollars. “

  2. Frank Kelly says:

    Rocky, It seems to me that the rules were written to control the redemption process. When the rule makers decide to terminate the game, I feel all rules are off.

    I think the whole thing was handled poorly. While other credit card companies are looking for customers this one is willing to loose a good percentage of their card holders.

    Frank


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