Comments on: Netflix Good Customer Service Experience Story

By: Steve

Steve — Mon, 15 Nov 2010 18:12:48 +0000

I had trouble viewing one night, and I got a email saying they would give me a extra day on my free trial if I clicked the link. This was on the 12th of this month, my due date was the 14th, but with the free day, I should not be billed until the 15th. So what happens? I get billed on the 14th, and never got my free extra day…so a part of me thinks they just say this to free trial users so they don’t cancel and they can be billed, so I called and asked why I was told I was going to get a extra day and didn’t. The guy was very nice and told me that he is applying a 25% off of my next bill for december…so awesome…25% of 9.58 is a decent little chunk, and imo it’s way better than 1 free day so woohooo

By: cadams

cadams — Sat, 05 Dec 2009 02:20:40 +0000

Has anyone, especially in the Columbia, MD, area, found that they simply aren’t getting their NetFlix releases? I’ve spoken to the post office and the formally complained through the USPS website but, I’m still only getting one in five DVDs. Seems someone else is getting them and sending each one back in the return envelope. This has been going on for about six weeks and no one with the post office or NetFlix seems able to fix the problem. Is anyone else experiencing this in the area?

By: Sam

Sam — Sat, 31 Oct 2009 14:55:26 +0000

I would NEVER buy a thing from this company just because of their ANNOYING POP UPS!

By: daemondust

daemondust — Sun, 04 Oct 2009 00:07:07 +0000

I’ve gotten those tiny refund offers about once a month since I signed up, but haven’t gone for them since I didn’t actually have a problem. The one time I have had a problem, I haven’t gotten the offer (yet).

Either way, Netflix seems to be doing it right.

By: Santarosawillie

Santarosawillie — Sat, 05 Sep 2009 03:17:06 +0000

I have been very pleased with Blockbuster and their service. I don’t have movies shipped all the way across the U.S. taking an inordinate time as I had with Netflix prior to this. Blockbuster ships very fast and I can return movies to the store which is quicker than mail service.

By: Bible Money Matters

Bible Money Matters — Fri, 04 Sep 2009 15:27:43 +0000

I can honestly say that I’ve never had a single problem with netflix – never a broken or unplayable disc, always quick. Their movies always arrive within a couple of days of our sending the last one back. And now that they have instant streaming movies on our Xbox, we hardly ever do anything but watch the streaming movies. The streaming works flawlessly as well – which you can’t say about all streaming movie services.

Love netflix!

By: Toya

Toya — Thu, 03 Sep 2009 19:15:10 +0000

I love Netflix. My husband and I watch HBO series. We have watched The Wire, True Blood, Six Feet Under and now are watching Deadwood. We have enjoyed them all. Heros and 24 are also good series to watch.

By: Scott Lovingood

Scott Lovingood — Wed, 02 Sep 2009 18:12:38 +0000

I love Netflix. My brother gives it to me for Christmas every year. I rarely go to the movies any more and can generally get in two-three movies a week.

I also use it online to catch up on shows like Heroes. The two discs I got that ended up being unplayable they replaced before I even got the old ones in the mail.

Excellent service and fast deliver. Of course I only live a couple of hours from one of their fulfillment centers so it makes turn around much quicker

By: Alice

Alice — Wed, 02 Sep 2009 17:15:32 +0000

My parents gave me Netflix a couple of years ago as a “going-off-to-college” present. It’s extremely useful, since the only place close enough to get movies to watch is the university library, which doesn’t have a huge selection (Blockbuster, etc. are too far away to walk, and my friends and I don’t have cars). I’m abroad this semester, and my parents were able to create a profile on my account and try it out while I can’t use it. The profiles idea is wonderful, since, if my parents decide to get it, they can just add additional movies to my plan and the movies can be sent different places — much cheaper to upgrade than to pay for two different plans!

By: Fairy Dust

Fairy Dust — Wed, 02 Sep 2009 13:22:35 +0000

I’ve had very good luck with Netflix and good service from them. Right now, my account’s on hold and will probably stay that way for quite awhile – we just don’t have the time to watch the movies. I like the fact that I can still put movies in my queue and then renew the hold feature until such time we have the opportunity to watch again. They’re a good business model in customer service.

By: Jamie

Jamie — Wed, 02 Sep 2009 12:04:59 +0000

We are on the 2 movies/month; one at a time plan. Last week, we had a movie at home and received another. Hmmm…then I found an email explaining that the second movie we received had been higher in our queue, but unavailable when it was time to send it, so they had sent the second in the queue. When the first came available, they sent it right away. They then told me I could still get one more movie for the month even though this would have been my second movie for the month. I LOVE Netflix!

By: ED ZEE

ED ZEE — Wed, 02 Sep 2009 09:50:43 +0000

NETFLIX sucks: pop ups on my pc all the time. Boycott them and send yucky stuff to them.

By: TheDiligentProsper

TheDiligentProsper — Tue, 01 Sep 2009 20:54:48 +0000

I don’t like Netflix or any subscription based service. I don’t like waiting for the movie in the mail. Or sometimes I would go for weeks or months without watching a movie, but would keep getting charged. Now I use Moviecube (similar to Redbox). It’s only a buck per day. And I get the movie I want, on the night I want to watch it, and only pay a buck for it. It’s way cheaper in the long run.

By: ian

ian — Tue, 01 Sep 2009 19:11:43 +0000

its $0.63 (sixty three cents) for everyone with calculators at home.

By: centsandthecity

centsandthecity — Tue, 01 Sep 2009 17:41:43 +0000

I’ve always had a great experience with Netflix. I closed my account about a year ago though, because I just didn’t have time to watch the movies that I got when school was in session. I miss it though, and I would definitely join again if I had more free time.