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Netflix Good Customer Service Experience Story

As a fairly frugal person, it wasn’t until recently that I opened an account at Netflix [3]. Maybe it was the monthly fees or the fact that I saw stacks of the same movies week after week on my friends’ coffeetables, but I never really got why people loved Netflix so much.

However, when I learned about their Instant Queue and that it was integrated with the Xbox 360 [4], I was sold. Now, with the latest Xbox 360 update [5], you can browse the Instant Library from the Xbox and watch movies on demand. A few months ago, you would have to log into your account on a computer and add movies to your Instant Queue before you would watch them. This update made you skip that minor hurdle of a step.

So you can imagine my disappointment when I tried to watch something the other day and learned that I couldn’t. I chalked it up to technical issues, the first I’d seen in the few months I’ve been using Netflix, and went to do something else.

This morning, I checked my email and saw this:

That’s pretty good! A single day’s worth of difficulties isn’t worth calling and requesting a credit, especially if it was for only an hour or however long it was (I didn’t try for that long), so this was a nice gesture on their part.

Top notch customer service, thumbs up Netflix.

Have you had a good or bad experience with Netflix? Please let me know in the comments, thanks!