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Signing In To The New Emigrant Direct

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Since I haven’t been home for the last week, I haven’t yet signed into the new Emigrant Direct until today and the process was pretty painless. All you need is that mailer they sent out maybe three weeks ago with your “Secure 10 Digit Access Code” and your memory (birthday, social security, login username). If you never received your secure 10 digit access code, call up Customer Service at 1-800-836-1997, they’re open seven days a week from 8am until 11:30pm ET.

The next part gets a little tricky, you will have to provide answers to some set questions and then create another set of questions and answers that will act as secondary security protections for your account. For example, one of the preset questions is what was the last school you attended and you must supply the answer. Personally, ten questions is a little ridiculous but it’s all in the name of security… Finally, you have to agree to three disclosures (I did and I’ll review them later, hopefully I won’t see something new that I don’t like) and then you’re done!

About the new Emigrant Direct, it looks a lot slicker to be honest… I took a perfunctory look at it and you can download the data into Quicken, MS Money and as a CSV (Excel) which is definitely an improvement I think. I personally don’t use either program so I don’t remember if the old Emigrant had that functionality. Otherwise, there doesn’t appear to have much functionality improvements, just interface ones, but I’ll take the new look over the old look any day!

If there are big things I’ve missed, please do share!

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4 Responses to “Signing In To The New Emigrant Direct”

  1. At least people are getting in now. There was a couple days there where nobody could. I feel for the people who needed to transfer money during those days…

  2. Brian says:

    Jim – The old site also allowed transaction downloads to Quicken/Money.

    saving advice – I’m sure people could have initiated a transfer via phone if it was an emergency.

  3. Miller says:

    I appear to be the only person who had a problem getting into the new site. I tried my access code time and time again until I was eventually locked out. Well, I only now got to calling them and…

    Turns out my birthday is Jan. 1st, 1910… or at least according to them! Looks like the info got corrupted during the data transfer and my DOB got defaulted to the earliest date in their range (or something). Anyway, DOB is one of the required fields during the initial log-in, hence why I couldn’t log in, and was eventually locked out.

    Am I PISSED at ED? No, not at all. First off, everything (all my auto transfers) still happened in the background as they are supposed to. Second, it was pretty funny asking the CSR lady if I sounded like a 96 year old. =)

    FYI, changing my DOB is a very slight pain — I need to fax in a copy of my licence as proof.

  4. Judy says:

    Just to let you know, you don’t answer all 10 security questions. It only requires 5!


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