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Sprint “Dropped Call Credit” Ninjas Get Axed

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When I heard that Spring was canceling the accounts of folks who constantly called customer service, I thought it was just another boneheaded company doing another boneheaded thing. Well it turns out that this was because those account holders were calling up and scamming Spring for hundreds if not thousands of dollars according to an insider who spoke to the Consumerist.

Back in the day, when I was in college, I used to call up Sprint when I was bored (in the car, waiting in line) for the lucrative “dropped call credit” refund. Basically you just called in, talked to the automated CSR and said “dropped call credit.” Your account would be refunded whatever it cost for the average call, I forget the amount, but you’d be limited to X number a day or billing period or something. Yeah it was unethical and something I wouldn’t do now, but not illegal. Well, after a while that adds up, but it doesn’t come close to the numbers the insider was quoting. People had balances of thousands and hadn’t paid a bill in years? That’s pretty ridiculous.

What’s even better was that those account holders with thousands in credits were asking for a check!

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2 Responses to “Sprint “Dropped Call Credit” Ninjas Get Axed”

  1. It’s not entirely accurate to say that they were axing dropped call ninjas. They axed people that had been been calling in upwards of 90 times in 6 months (or 25 in a month, depending on who you listen to). Moreover, these people had gotten so many credits that of various sorts (not just dropped calls) that they hadn’t paid a bill in years. You can get your full slate of dropped call credits in just four calls (5 per call, 20 total for the month) and it only works out to $10/month — people abusing just this aren’t the ones they went after.

    Where I live, I get a lot of dropped calls (esp on my route to work) and it would be even more if I didn’t intentionally avoid making calls in certain spots. I often forget to call in and get credit, but when I do it’s for multiple calls at once. Nonetheless, I’m still a profitable customer for them, so I never worried about it.

  2. RootAnn says:

    Sprint always sent me message to try to get me to switch my college phone service (long distance) to theirs. The trick was that everyone in the dorms had long distance through the university’s service and no outside provider. (It was actually a pretty good deal at the time.) Sprint would send a check from $25 to $100 to get you to switch. You could endorse the check and deposit it and that would let Sprint know to switch your service. Then, they would find out they couldn’t switch the service and send you a ‘sorry’ note. But you still got to keep the money.

    I admit to cashing in on this a time or two. I know some people who made $500 a year (nothing to sneeze at in college!) on this scheme. Sprint never did catch on while I was in college, to my knowledge.


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