It sounds like Chase is giving new cardholders some grief when it comes to collecting on the $250 promise they made with their $250 new cardholder promotion, so I hope that I can give some words of advice for everyone.
- Since Chase is giving many people grief, I recommend not participating in their promotions in the future. When I signed up for the American Express Business Gold card, which promised me 25,000 Membership points, they delivered without a single question. That’s how you run a promotion, customers shouldn’t have to fight you or show proof, just to get the promotion you offered.
- That being said, make sure you were actually eligible, the offer was a limited run promotion but it was alive and dead so often in a short period of time, even they might be confused.
- Get it escalated to a supervisor and keep plugging away until they demand a screenshot, then send them this screenshot.
- Don’t let them beat you, perseverance will get you your rightful $250. $250 is a lot of money, don’t let them take it from you.