Kiplinger’s Best Discount Brokers by jim on October 25, 2008

In the latest issue of Kiplinger’s Personal Finance, they rated a dozen discount brokers on a variety of factors including commission, research & tools, fees, investment options, “easy of use,” and customer service. The results were pretty close to the results of Smart Money’s 2008 ranking of the best discount brokers.

Kiplinger’s Best Discount Brokers

  1. Fidelity
  2. Charles Schwab
  3. Muriel Siebert
  4. TradeKing
  5. E*Trade
  6. OptionsHouse
  7. TD Ameritrade
  8. WellsTrade
  9. Firstrade
  10. OptionsXpress
  11. Zecco
  12. Scottrade

VS. Smart Money 2008 Best Discount Brokers

Smart Money’s best were:

  1. E*Trade
  2. Fidelity
  3. TradeKing
  4. TD Ameritrade
  5. Charles Schwab

Looking solely at these two rankings, Fidelity did the best scoring a 1st and 2nd across the two lists. Charles Schwab, TradeKing, and E*trade also remained consistently in the Top 5. The only real difference is in the ranking of TD Ameritrade and Muriel Siebert, though that could be in how they factor in commissions. Kiplinger’s doesn’t seem to care as much at Muriel Siebert is almost 3x as expensive as TradeKing.

Many of the scores confirmed the results found in Smart Money’s ranking, such as TradeKing scoring 5 out of 5 in customer service (pretty impressive considering their low $4.95 a trade commission). Smart Money’s winner, E*Trade, took fifth place in the Kiplinger’s listing of the best discount brokers.

It’s not that surprising that Zecco was listed so far back, they seem to have a problem shedding the negative aspects of “discount,” unlike other brokers, and continue to rate pretty poorly against their peers. I was surprised to see Scottrade dead last considering they rated rated the highest in investor satisfaction by JD Power & Associates but I suppose you have take all rankings with a grain of salt.

If you don’t have a copy of the magazine, Cap has a full listing of the scores.


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Stock Market Brokerage Phone Numbers and Contact Links by jim on November 14, 2007

Need to absolutely reach your brokerage right now? Here’s a handy resources of all the brokerages I am aware of, their phone numbers, hours of operation, and a link to the brokerage’s contact page. On that page you’ll usually find a Fax number, overnight mail address, regular mail address, email addresses, and sometimes even an online chat. In many cases, there are multiple telephone numbers listed, I chose the one for existing brokerage clients (if that’s not what you need, just hit up the link and you’ll find the whole list).

Brokerage Phone Number Hours of Operation Contact
Charles Schwab 800-435-4000 24/7 link
E*Trade 800-ETRADE-1 7AM-Midnight ET link
Fidelity 800-544-6666 Unknown link
Firstrade 800-869-8800 8:30AM-9PM ET M-F link
Merrill Lynch 800-MERRILL 24/7 link
optionsXpress 888-280-8020 9AM-5:30 ET M-F link
Scottrade 800-619-SAVE Unknown link
Sharebuilder 800-747-2537 8AM-9PM ET M-F link
TDAmeritrade 800-669-3900 7AM-8PM ET M-F link
T. Rowe Price 800-225-7720 8AM-8PM ET M-F link
TradeKing 877-495-5464 8AM–6PM ET M-F link
UBS None Online only link
Vanguard 877-662-7447 24/7 link
Wachovia Securities 877-879-2495 8AM-8PM ET M-F link
WellsTrade 800-TRADERS 24/7 link
Zecco.com 909-657-6655 9AM-6PM (EST) M-F link


Did I miss your brokerage? Let me know and I’ll add their phone number.


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