My wife wrote an article last week about how you can save money going local for balloons and flowers, but here’s another reason you might want to go local – superior service.
In working for my how to buy term life insurance post yesterday, I emailed my insurance agent, Deborah from State Farm, to get some updated quotes on term life insurance. I’ve had the need to email her on several occasions and each time her responses were usually back in minutes. She knew me as Jim Wang, a recent new customer, and not as customer #XXXXXXX in a database somewhere.
It really underscored one thing I had missed when I was with Geico and Traveler’s, personalized service with a real person.
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