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The Pros Wedding Services Not Reliable

I spent a fun weekend fishing, seeing my parents, and, oh yeah, attended a beautiful wedding. Two of my college friends became one and I can safely say that everyone thoroughly enjoyed themselves and that it was a great time. The ceremony was beautiful, the reception was a lot of fun, and the cake was delicious. (Actually everything was delicious, I think I gained ten pounds between all the alcohol and the food) The only blemish on the night, not for me personally, was the absence of the videographer, from “The Pros [3],” who didn’t show up at all. At all.

This led me to wonder… does a large company, with a presence in multiple states, really necessarily mean reliability or good service? In most cases you would say yes because there has to be a reason why they grew to the size they are and that reason has to be a high level of service and reliability such that they get a lot of business. “However, value in product is only true value when it is supported by consistent, excellent service.” states their website but they weren’t consistent and who knows about their service since they never showed up.

In this particular case, no, and in fact I would venture to guess in a scenario such as this one (only one chance at it, you can’t be late or flaky or anything… it’s a wedding!) the best bet would be to go with a small one or two person operation (who does it out of enjoyment or is trying to make a name for themselves) that come with good references. Would I have guessed this before this weekend? Never.

Sadly, the couple were warned that The Pros were not 100% reliable, a product of having such a large operation, but very few videographers will give you 8 hours of raw footage (most cut and splice it down to a 30 minute product) so they reserved them anyway. The Pros can afford to miss a few weddings because they conduct so much business. They can afford to miss a few? Ridiculous! Now, do I know the full story? No I don’t, but I do know there was no videographer at the ceremony and that a very capable DJ, who did happen to have a camera, did catch the reception so all was not lost.

The Pros are not reliable, based only on this one situation, and I recommend that you not take the risk of their services. Dennis J. Tessler, Brian M. Tessler, and C. Keith Tessler should be ashamed of themselves that they permitted this to happen.

This is a courteous response sent recently (November 06, 2007) by President and CEO Dennis Tessler:

For several years now when people “Google” The Pros Weddings within the first page is an extremely uncomplimentary article about our company written by a guests at a wedding at which, according to this guest, The Pros videographer was late and missed the ceremony. Since we have no idea what wedding this relates to, the circumstances, or what restitution was made to the client, it is impossible for me to comment on this specific incident. However, after all these years of having to see this article I decided there is a need to respond.

Accepting the letter at face value, it appears, for whatever reason, the videographer was late. If so, I am confident we did everything reasonable and more to make restitution with the bride. I can speak with confidence that everything is done to ensure such instances are extremely rare.

The Pros is a family owned business. I am the owner and my two sons, Keith and Brian, are working hard to build this business for their family’s future. We, along with a dedicated staff, all work extremely hard, to provide the finest in wedding services. Last year we provided service to 8,000 weddings and in total did 13,000 services. We did not build this business by disappointing brides. In fact, we are the most referred provider of disc jockey, video and photography in the nation. With those referrals comes a trust we take very seriously.

Recently, we were given “The Knots Best of Weddings” award as rated by The Knot brides.

We do everything possible to create reliability and are extremely successful in this pursuit. We spend significant dollars in order to have emergency back up in every area at all times. Should a last minute issue prevent a professional from performing their duties, an 800 line is provided which goes directly to a qualified individual, armed with the information necessary to dispatch a backup on a moment’s notice. Because we have a highly professional, stable workforce of individuals
who have been part of The Pros, most of them for a very long time, our emergency line is not as active as one would think. I am constantly amazed that the quantity of work we do and the very few problems we have. It is a credit to those individuals with whom we have been able to surround ourselves.

The article you present “The Pros Wedding Services Not Reliable” written by a guest at a wedding who provides little detail, perhaps because of a lack of information, about what actually happened at a wedding no one can identify, is highly inaccurate and extremely misleading. It undermines the reputation of not only our family business but the 500 people who work so very hard to create an the organization of which we are so proud.

The article has been up for a very long time. I ask you to use your good judgment as to whether it indefinitely serves the consumer community. Perhaps the time has come to take it down. Your
consideration of this matter is greatly appreciated.

Dennis J. Tessler
President and Chief Executive Officer