Comments on: Verizon FiOS Internet and Cable Television Deals

By: Bigbroncom

Bigbroncom — Sun, 18 Dec 2011 15:16:48 +0000

I HATE HATE Verizon FiOS…That said I really miss Dish Network. I had the triple play installed on 12/12/11

•2 days after my installation I lost approx. 55% of my channels they keep saying THIS CHANNEL IS CURRENTLY UNAVAILABLE:
•I asked for a multi room DVR like I had with Dish and I was told I won’t need it all channels are available on demand. Which I found out later was a lie and not all shows are available on demand.
•The remote pauses, rewinds and stops the ON Demand view but won’t fast forward WTF.

So now I have 3 boxes can’t pause live TV, can’t view anything I miss on G4 BECAUSE IT’S NOT AVAILABLE ON DEMAND>> WTFFFFF.
Today is 12/18/11 and I am waiting for the tech to come back and repair my service that I have not been able to use and switch my set tops with a multi room DVR… IF this don’t work I will cancel service and plug my DISH boxes back in ( I haven’t even returned them yet).

By: Patrick703

Patrick703 — Sat, 10 Dec 2011 06:53:14 +0000

If you are trying to get Verizon FiOS please be advised to ALL aspects of your contract details in Writing before installing anything. After 12 phone calls in attempting this monstrous feat, I could not get my detailed of my contract. I was verbally promised an incredible FiOS triple play offers but, could not get a detailed description of the order in writing. I only got a general letter showing some of the costs agreed and to wait until my first bill arrives. Unfortunately, that would put me beyond the 30 day grace period.
All Government websites including: FCC http://www.fcc.gov/guides/getting-broadband & FTC http://www.ftc.gov/bcp/edu/pubs/consumer/tech/tec17.shtm advise and request this. I decided to cancel my order and stay with Comcast. I never had any problems concerning my bill with Comcast. I wasn’t even left wondering why. After reading all the complaints – IT’S OBVIOUS!

By: ratickle

ratickle — Sun, 14 Aug 2011 22:14:53 +0000

I was with FiOS for two years. Had the triple-play package. It was OK. The multi-room DVR was nice. At the end of the two year deal, they raised the prices. I went back to CableVision’s triple play. Save over $50 per month on the bill. Internet speed is 50 mbs download and 8 mbs upload. The download is better than FiOS! (So much for that optical fiber is better claim.) My bill is now less than $100 per month. The CableVision DVR is older technology than the FiOS DVR, but it is a lot more intuitive to use. Also (big plus here) you can attach an external harddrive (WD 1 TB) to the CableVision DVR and have a total HD recording capacity of around 130 hours! FiOS DVR won’t support an external harddrive. One final tip: Never use the e-mail services offered by your ISP. Use Gmail or Hotmail or Aol, etc. That way when you swap ISPs every two years to get the best deal, you don’t have to tell everyone you have a new e-mail address.

By: yikes

yikes — Tue, 17 May 2011 04:42:44 +0000

I am in the market for getting internet and one landline installed in my new small physical therapy office. I was deciding on the Fios bundle until I read all these negative testimonials. I have very low tolerance for wasting time on the phone with inept customer service reps. I have even lower tolerance for things that go wrong that are out of my control and extreme difficulty fixing it. I think I will take a closer look at Time Warner. Thanks for sharing!

By: Alison

Alison — Sat, 30 Apr 2011 04:47:01 +0000

Wow what a lot of different opinions about FiOS! I was a previous FiOS customer and thankfully got away before I lost my mind. I went to work/subscribe with DISH Network and am very happy in doing so! My services are a lot better, I get more HD channels, and I have the ViP 922 receiver that has a 1 terabyte hard drive! I live on recordings, so I am very grateful in my switch!

By: PAULA COSTA

PAULA COSTA — Mon, 13 Dec 2010 03:00:18 +0000

I AM LOOKING FOR A CHANGE I AM ON COMCAST AND WENT UP ON THE PRICE .. WANT TO GET OUT ….DO YOU KNOW OF ANY THING ELSE OUT THERE AM VERY FUSTRATED HELP .I HAVE CABLE PHONE AND INTERNET PAYING 196.00 A MONTH REDICULOUS

By: AM

AM — Sun, 04 Jul 2010 03:56:44 +0000

Verizon billing is aweful. They keep charging you a lot – keep sending you incorrect bills. Customer service is aweful. I have Triple bundle and had many problems as representatives hardly help. The billing reps do not understand how to decipher the bill but billing department keep sending the wrong bills.

I am looking for a change. Please someone let me know if there is a good alternative.

By: steve

steve — Mon, 10 May 2010 18:25:41 +0000

I have Verizon Fios and as soon as my contract is up I am changeing. This is because the billing and servixe is a mess. They have been a nightmare and can’t seem to solve the billing and bundle problems. I keep log of each person I talk to because each one tells you a dofferent story. Be careful and watch your bill closely. Be warned.

By: Kris

Kris — Mon, 10 May 2010 16:51:03 +0000

The FIOS product maybe great, but verizon service sucks so bad. The service has not change for 20 some years. I tried to order a FIOS phone and internet when the send me a package deal for $49 a month/ 6 months and $59 a month/ 7-24 months and free install. After I order and set up installation date, I received the email with the service agreement. The deal was for only free installation and $110 a month with $10 discount for 6 months. That was not the deal I signed up for. I call them back. They told me was a mistake and they have corrected and appointment still was on on Monday.
Monday come and gone, no one showed up. Call them on Tuesday. They told mi that they have to call service and find out what happened. They told me they will call me back as soon as they get the info. I got call back 4 pm with computer voice that my install will be on Thursday. No feedback on what happened. Wednesday I called back to verify my order and find out what happened. They told me it was order messed up. I asked what was my order. It was the same one as the first. $110 a month. I was mad. I wanted to cancel everything. She put me through cancellation dept. After explaining to him the whole deal and bad experience I had. The guy insisted that he can fix all that if I give him the shot. I gave him a shot. So he gave me a deal of $49 a month\ 6 months and $110 a month for 7-24 months. They would not give me the promotion, they advertised and promised. I canceled everything, and will never do business with Verizon.

By: Steve

Steve — Sun, 31 Jan 2010 00:56:36 +0000

I along with the rest of you have come to hate Verizon Fios. I even hold stock in Verizon, but now I am thinking of selling that also as I can not be a part of a company that has so many problems. Even since the day I signed up for the $99.00 bundle of TV, Internet, and phone I have had problems. I have been keeping a note of all my calls and reps I speak with. My phone bill was messed up as they cancelled my International plan and I didn’t know it. I continued to make calls until they called and informed me that my bill was now close to $500.00 for 5 calls to Japan. it took many hours on the phone and one month later to get it fixed. Now I receive an email thanking me for my upgrade to HD – but I did not request this upgrade. When I call they tell me that I did the upgrade online and that my previous plan is no longer available. The new bundle does not include the TV channels that my family watches and I would need to upgrade!!!!!! If I had cancelled my plan before the 2 years they would charge me $300. But they can tell me that the plan I signed up for is no longer in service and I have to pay more for an upgraded services? This is just Crazy!!! As soon as I can cancel my Verizon I will go back to something else – it may not be perfect, but I am tired of these problems with Verizon. As a topper I my kids and I are sure that our FIOS internet is slower than our previous cable. It is a no win situation!!!! Just Don’t Do Fios.

By: Loslonelyman

Loslonelyman — Tue, 29 Dec 2009 02:06:54 +0000

I love my Fios…yet i agree Customer Service stinks. Yet for three boxes(one dvr),All the HD premium and local channels,25d/15u internet,and perfect digital phone service for 158.00 before taxes….Nothing beats FIOS. Picture quality kills Comcast period.Just know…You may watch an entire Showtime movie getting a problem resolved…but at $40.00 bucks a week…its a steal.

By: JR

JR — Thu, 01 Oct 2009 22:24:26 +0000

FIOS is the best of the lot. I bought three Sony high-def flat screen tv’s and the local cable company’s picture sucked – pixilation, stuttering sound. Having a fiber drop to your house is the best possible installation. The existing cable Co. infrastructure is over a decade old and is over distributed. I had the old Co company pay a service call four times and each time I was told that the signal quality at the pole was low. My reaction was, so do something about it. They did nothing, so I switched. Best move I ever made, the phone service, internet service 25d/15u (wow!), and great HD picture – I couldn’t ask for more.

By: Jon

Jon — Tue, 25 Aug 2009 02:36:27 +0000

No utility has ever been worse for us than Verizon FIOS. The Internet is awful and so is the TV. The only thing worse than the actual service is their incerdibly pitiful, inept, customer service. Every aspect, from insallation, to trying to deal with cust. service, to trying to watch a show has been really lousy. I HATE FIOS!!!!!!!!!!!

By: Pierre

Pierre — Thu, 09 Jul 2009 08:40:25 +0000

I am house sitting for a friend and she has Fios. Don’t Do It! It is faster on the computer however when it comes to cable, I would rather have RCN then this (and we all know how bad RCN is).

By: Paula

Paula — Sun, 21 Jun 2009 18:00:52 +0000

I hate FIOS, you can’t get in contact with anyone, no one knows what they are talking about, I don’t know were to turn in my equipment, I have never known what my bill was,the web site(s) suck…….I TELL ALL the MILITARY and anyone else NOT TO GET FIOS! IT SUCKS.