Verizon Triple Play: Free 19″ Sharp LCD HDTV Promotion!
This offer has ended but was replaced with a promotion for a $200 American Express gift card with activation.
Ever sign up for something only to find a hot coupon or promotion after you’ve completed the process? As you may remember, I had Verizon service installed yesterday and today I discovered that they have a Verizon Triple Play promotion where they will give you a free 19″ Sharp LCD HDTV if you sign up for digital cable television, high speed internet, and phone service. I recently only got the Double Play package, which is the Triple Play minus telephone service, but I did not score a free television. 
The promotion is pretty good if you’re looking for all three services and it’s lukewarm if you’re looking for only two of those services (though the Double Play promotion includes a digital camcorder instead of the TV). Since I didn’t need phone service, it wasn’t cost effective for me to sign up for telephone just to get the free TV. Telephone service would’ve run approximately $15 a month extra for two years. That’s an additional total cost of $360, a mere $20 less than the retail price of the Sharp LCD on Amazon. Plus, I wasn’t in the market for a new TV anyway… so it’s a loss only in the sense that it would’ve been nice to get a free TV.
So the promo is hot for anyone looking to switch and needs all three, I hope someone can take advantage of this. Even if it wasn’t perfect for me, you always feel dumb for finding out a deal after you’ve bought something… luckily this time it wasn’t that bad.
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There are 46 comments, add your thoughts now!
Getting these triple play service is ULTRA expensive. I wish everyone would just slow down their spending!!!!! Save save save!
Driving a car is ultra expensive, eating out is ultra expensive, something is always ultra expensive… if you’re going to get these services, bundling beats buying them a la carte & getting a free tv out of it is certainly a great promotion.
Sure, the prudent thing is to save everything but that’s now what life is about, it’s about balance.
Yo, Skip the promotional from verizon,
I stoped at a koisk booths at the local mall, I saw the promotion fro the triple freedom and a lcd HDTV for **109.oo a month,
I have comcast triple and paying 114 a month.
so I begin to sign up, then the person starts tabbing everything up,,, and its 121 a month, not including the 19.95 one time fee… oh not including taxes.
so the 1st month is 140.
oh, and to use a 2nd t.v with all the cable stations, i will need another box to get anything in the bedroom- so i did not get the 2nd
currently, I have comcast. the t.v in the bedroom gets all the cable stations except the on-demand stuff that i need teh comcast box.
i went back to them and said i changed my mind..
i was told sorry they can’t do that.
I have to await for the confrimation email from verizon and i need to call a 888 number.
I did not get a print-up of anything either.
but niether did i give them any money or credit card number
i should report them . verizon. for false misleading advertising
so
I have been a Verizon subscriber (phone, internet) for a number of years. We chose to add the Verizon bundle in July which includes our phone, internet, and FIOS TV along with HBO and Showtime. Our bills are so confusing it is hard to know what I am paying for. I seem to be paying considerably more than what I bargained for and what they advertised. I am seriously considering quitting verizon and going back to Comcast (had them years ago!) It will be cheaper and easier that way. No thanks Verizon! YOUR CUSTOMER SERVICE IS THE WORST!!!!!
I had Cablevision … looking at the offer I signed up for Virozon Triple package. they setup a time - I took off from work - nobody turns up - no calls, nothing. I call them and setup another day - take a day off - again nobody turns up - no calls.
Very bad customer service - nobody even apologizes. Finally I’ve had enough of Verizon - cancel the whole order.
am very happy with cable vision - they give a very good discount DVR and HBO free - my monthly bill is $105.00 !!
MD: I’ve heard the same thing from a lot of people about how Verizon is terrible at keeping appointments.
Signed up for Triple play in August, 2007. My discounted bill was supposed to be about $140, however I kept being charged at the undiscounted rate ($177). Contacted them in November, 2007 and was told that I would receive a retroactive credit for $128, and my bill would reflect the discounted rate going forward. Just contacted them again today (February 01, 2008), and they say my phone service was never changed over, so I was ineligible for the discount. I asked why it wasn’t changed when I specifically asked for the TRIPLE PLAY bundle, not just Fios TV and internet. No answer. They have changed my phone service to an eligible plan and my bill going forward should reflect the discount (supposedly). No supervisors were available to discuss a retroactive credit, why my service wasn’t switched over, why I wasn’t notified of ineligibility, or the terms of my new discount (12 months from today or August? Free LCD?).
DirectTv never screwed up this bad. Comcast never screwed up this bad. The last time I can remember getting screwed this badly was… hmm…. AT&T!
Moral of the story: make sure you’re getting what you’re paying for, ask them to confirm that you are eligible for the plan you ordered, and push them to make it up to you with the LCD, retroactive credit, or (at the very least) a month or two of free service.
Verizon messed up my bill as well for 2 months. When I called to inquire on why I was told that I needed to accept my 2 yr agreement online in order to receive the discount. Hopefully since that was done my bill will be less now. I feel that they are trying to resolve them. I was contacted recently from a Verizon Personal Account Manager named Erica. She was very nice and answered all of my issues as well as got me in contact with the people who could help me. I had numerous issues with my box in my bedroom. She contacted the Tech Support people for me and once she got them on the line she called me and had a 3-way conversation with me and the technician. She is available from 9a until 9p Mon - Sat. The best part to me is that she is someone who speaks english and is not a computer speaking person. I have her direct number no push this or press that. I enjoy my FIOS service and for someone else to have to deal with the wait times and reolution and just call me when it is done is something that I enjoy. The service she offers is free and that is making me think twice about leaving them. Brighthouse was okay because I could not get any other service at the time, however now I would not dream of being without FIOS. Especially since they are hearing our concerns and trying to resolve them. If anyone is having a problem with their FIOS service call Erica. Her number is (813) 802-8060. She can help you.
I appreciate all the info on Verizon. I have Comcast Digital Starter and was thinkng about upgrading to one of the Triple-Plays. Couldn’t decide between FIOS and cable. Thanks for helping me make up my mind. Comcast it is.
Well take everything with a grain of salt….Because Comcast can’t touch the clarity in picture that Verizon FIOS gives…never eva eva eva. You get at least 20 more channels, east and west coast.
But i must agree the customer service waiting time is absolutely absurd!! Yes, I had an appt 30 Dec 2007, did they show??? helllllll to the naw. Did I get my $50 no show credit, Yes Sir! I got $15 off per month for 2-years too. Was it worth it, perhaps. I was pissed they didn’t show nor call, and thank got my annoyance showed while a supervisor was listening. After FIOS, i agree my bill was ridiculous since May 2007. I had the internet first, and every since installation in Feb 2007, i have called each and every month to go through my bill through Jan 2008, and have gotten nice credits…is it worth hell no. I get sick of doing other peoples job. I’m a damn Accountant, not billing specialist!! Verizon seriously need to work those issues. Do i have my t.v. not yet. Installation was 1/3/08…its 2/5..what’s wrong with this picture?? Now I have to play TV promo rep too, and f/u. I guess. The picture is worth and the promotions… is worth it? Let’s see: My premium pkg includes HBO and the Movies pkg (includes Showtime, Encore, TMC, flix, STARZ, etc.). But is the savings alone really worth it?? I was paying Comcast $121 for 1 DVR, HBO and Showtime, did not include TMC or STARZ. And Verizon double service (phone, internet) $105. Since the switch, I have one DVR, not the Home Media, and 5 settop boxes. I am saving $75 per month overall between phone, internet and cable now.
Verizon is overwhelmed and cannot handle the number calls and requests recv’d. I think this FIOS became more than they expected. If folks thinking like me, and wanting the cost savings….it will only get worse for Verizon. When you start saying cancel all my shyt, then the Managers will call u back. It’s definitely the approach.
My motto is:
If at first you don’t succeed, failure is definitely your style.
I recently signed up for the triple play bundle and even though they don’t carry Fios in my area they would give us broadband internet, regular landline service and Direct TV. A representative called a couple days before the date of installation for Direct TV to notify me that they need verification from the landlord to install the sattelite dish. That same day I called Verizon back after I found out that our apartment complex does not allow dish satellites. Since I did sign up for the triple bundle pkg I did not want just the phone and internet and decided to cancel the whole deal. A month later I received a bill from Verizon for $90 and a month later for $149. When I called to inquire about the charges they told me they were activation fees,prorated monthly fees and cancellation fees!! They also said it was past 30 days to get any money back if I wasn’t satisfied. Please be warned that it is very hard to get any money refunded from them even if it was their mistake.They activated everything first and then let me know that there may be a problem if the landlord doesn’t accept a satellite dish. I asked for a manager and was put on hold and then disconnected numerous times and nothings been resolved yet!
Its until feb 16th i believe and it’s a bad offer….i never got my TV!!!!!!!
we signed up for verizon’s triple play the tech that installed it had put holes in the roof never told us. My husband had to show him how to run the cable and ran it for him because he was there for 6 hours and had no clue. Well after two day I had no service on my TV. After calling them to come and fix the problem I was given an appointment for 3 weeks later. They said they had new customers that had to come before me. I proceeded to tell them that I am a new customer and will not stay with no TV for 3 weeks. Phone call after phone call and getting no where I told them to come and get their equipment out of my house and was told there would be no charge because it was under a month. This all took place in Dec. Today Feb 14,2008 I received a bill for $435.54 and was told I was in collections. Once again I called and spoke with yet another person who has the IQ of a 5 year old. So I asked to speak with a manager who again could not help me he said this was for service after telling I had no service he informed me that it was an installation charge. I informed him he owed me the money because my husband had to show your tech where and how to run the cable. Verizon should be reported for ripping people off.
Service is good, I have the triple play and the T.V is suppose to arrive tomorrow via FedEx. I checked the status. That was pretty quick considering that I’ve only had the service for about 2 months. This month the bill was $166 I have one dvr and 4 additional boxes. Not bad at all.
Verizon is Horrible!!!!!. I tried to sign up and I called the 888 number that they sent me in their marketing and when you try and order of the the phone it hangs up on you after your spend about 5 min going through the various options. what a joke. then I called a bunch of other numbers and there is no way to contact anyone. Why should I give my business to them. I thought it would be easier becuase Comcast was a nightmare too. but at least It is already set up with no problems.. Think hard before switching.. why elese would theythave to give a way free TVs… they need to juice the public into being stupid enough to put up with such bad service!!!!!!
I signed up for the Verizon Triple Freedom package just before the holidays and thought I’d share my experience so far.
At the time I signed up the “triple freedom” deal included - FIOS TV Premier (everything but premiums; the standard list of channels includes more than I had previously with Comcast), Unlimited Freedom telephone (unlimited calling within the U.S., voice mail, caller id, etc.), and FIOS Internet - for $99 a month for 2 years. The only installation fee was a one time $19.99 charge for FIOS internet, all other installation/setup fees were waived. Also, the first 30 days of my internet service were free; the all-in-one modem/wifi router are mine to keep; and I’m to receive my choice of a free 19″ LCD HDTV or a gift certificate of equal value.
What it did not include -
1 - set top boxes - Comcast charges for them as well so I was not entirely surprised; though I thought they might at least give me one box for free (which I believe Comcast does, though I could be mistaken). I have two standard def boxes @ $4.95 each and then got a promotional deal where I got a HD DVR box + the “movies” package (Showtime, TMC, Starz; basically every premium movie channel except HBO and Cinemax) for $20.
2 - premium channels - nobody includes premium channels as part of their standard pricing so I expected to pay additional for them - aside from the aforementioned $20 HD DVR + “movies” package, I also added HBO for another $15.99.
When I received my first bill and was finally able to make sense of the partial month charges (time from installation on 1/21 to the next billing cycle, which was 1/27 in my case) vs. the upcoming monthly charges (1/28 - 2/27) I found that they had not included the “triple play” discount in the TV portion of the bill. The discrepancy worked out to roughly $11. I called Verizon and spoke to a Ms. Robinson (cu-cu-cachoo) who was very helpful and went through my entire bill with me, then was kind enough to credit my account not for $11, but for $20. Though it was frustrating to have to call in the first place, at least they hooked me up; and while the billing dept. definitely screwed up, the customer service was very good.
Compared to Comcast Internet - In terms of the internet service, both work fine and I see no discernible difference in speed.
Compared to Comcast Cable TV - The “FIOS Premier” package offers more channels than Comcast’s similar “gold” package, which is nice. Also, the $12 “movies” package Verizon offers is difficult to beat (as noted above I got that plus an HD DVR box for $20). Pricing for the other premiums like HBO and Cinemax is pretty much identical, and you get the same # of each.
Final thoughts - I’m happy with my decision to go with the Verizon Triple Freedom plan, though I can’t say it offers you anything significantly better than what you might get from Comcast’s similar “triple play” package. Do your homework and price them out based on what your usage will be (# of set top boxes, premium channels, etc.) before you make your decision.
I ordered the triple play package from verizon and had it installed on december 17, 2007. I was also to get the free lcd tv. It is now february 20, 2008 and i have yet to see the tv or the voucher to claim the tv. When I call to question why I have not got the voucher with instructions on how to claim your free tv, they tell me it takes two to three weeks before you get the voucher. I tell them it has been eight weeks and now I am told I have to wait another eight weeks just for the voucher. I am very disapointed with verizon, this is not how you run a business. If you cannot keep to your promise than do not make it. I am handicapped and I cannot beleive that verizon who has been around for quite awhile would do this to anyone. But, I am finding this out. Some companies do not care, just give us your money so we can put the screws to you.!!!!!!!
Good luck getting a TV from them. They can’t even get there billing straight let alone keep a promise like provide you with a TV. If they do, it’s going to be salvage from Katharine. Stay Away from the Venison Direct TV Package. They’re always getting the billing wrong, and blame one anther for the problem. I signed up in May 2007 and have yet to receive the billing price as offered
If you do, enter at your own risk. It’s worse than spam mail or some Trojan virus, trying to fix this mess. Look, I bought a Direct TV receiver from Circuit City, and now that I have canceled my service with them, they say that the box is theirs, that I was just leasing it, and I must return it along with the one they provided. Oh really. I thought the five dollars a month I paid extra for it was all that was required. If I new that I wouldn’t’t have given Circuit City $99.00 for it.
Please let me know when I can anticipate receiving my television?
Fyi, I just got the tv via fed-x.
I have been without the TV since they installed back in mid december. The HDTV promo so far has been false advertising. DONT go with them.
I too was waiting for my “free” LCDtv. My Fios was installed Nov 30 and this week, without ever receiving an email or letter from Verizon, received a $100 Gift card for Amex. I want the F@#$ing TV Verizon!
What a scam. I had the FIOS installed mid mid December and was told the tv would arrive in 4-6 weeks. In mid January I received a redemption letter for the tv. That really irked me. Now today I get a letter telling me another 10 weeks for the tv. I’m P&^^ed!
Wow, I am sorry to hear that so many people are having these types of problems with Verizon! I made an appointment to have Triple Play installed on Dec 26 and the technician showed up as scheduled. It took him approximately 6 hours to complete the installation but he did an excellent job. He even cleaned up my floors after he was finished.
My order included the Movie Package, HBO/Cinemax Package, 4 standard STBs, 1 HD DVR, 1 HD Home Media DVR, 1 Freedom Essentials phone line with the distinctive ring feature for a fax machine and 1 additional Freedom phone line. The only problem with my bill is that I am supposed to be receiving 1 standard STB free for 1 year because my installation was scheduled for a Tuesday or Wednesday. This is an error of $4.99 per month but I still have yet to call and report this error.
As far as the HDTV promotion, I received my TV from FedEx yesterday.
I would like to point out that most people that have a good experience do not bother to take the time to praise a company so it is only natural that you will read posts that are primarily negative. I am not saying that the majority of people experiences are positive or negative as I would have no way of knowing but after my experience, three neighbors have also switched from Comcast and they all had a great experience also. I can definitely say that none of us will look back. The FIOS TV service is far better than that provided by Comcast. If any of you have ever experienced little square boxes on your screen (called pixelation) where it appears to freeze, and I saw them all the time with Comcast, it is rare to EVER see this with the Verizon service. There are many more channels and the internet service is MUCH faster (and it is noticable). When I had Comcast, I received HBO, Showtime, and TMC for my premium channels only. I now have much more and I still save over $70 per month.
I recelty got the Triple play as well and they really screwed up my installion. They created a new account under my name eventhough I already had an account. I had Verizon phone and wanted to order the triple play so did online. When I go the bill I realized that they created a new account # and added the triple play on top of the phone service. I called them and asked them what the issue was and I was told that it was my mistake and I was the one who asked them to create a new account when I ordered it online. I tried explanning to them that the system won’t allow me to create a new account. I told them that it would give me two options; one is as “existing customer” another as”new customer”. You have to enter the phone number if you choose the first and if you choose the second you only have to enter the address but if you choose the second one while already having an account with verizon; it will ask you for your address and when you enter the address, it will say this address and name alredy has a verizon account and please use that account. So it is not possible for me to create a new account online. I don’t even think they allow it. Anyway, they still say it is my fault but I have got them to cancel one of the account and still give me the free TV. I hope they follow through.
The bills are way more than we were told with many hidden costs, and we’ve been waiting for our free TV for well over a month. (They advertise that you’ll have it w/in 2-3 weeks. All the research I’ve done is fairly negative — maybe 1 out of every 12 customers are satisfied and I’m finding it very common to be waiting on the TV more like several months than the advertised several weeks!
Ok I have had the time to read on the comments about VZ I happen to love Verizon and the service. I have the FIos and I can tell you it is faster than cable. I think people need to be realistic every time a technician says there coming they don’t come all the time and that is with all companies I have sat for IDT, COMCAST, and CABLEVISION and have gotten no explainations. But did get credits but yes I was out of a day at work. It happens to the best of us. In terms of the free offers have you ever been given a REBATE it doesn’t come in a 2 weeks they usuallty take 8-10 weeks. You guys need to relax. and those talking about your bills every company charges for boxes and movie channels. WHy have we come to a point were we as a people expect lots of service, faster internet, unlimited calling things done yesterday all for free. Get over yourselves I got my tv and I wasn’t waiting for it why? because I have others I am not waiting and calling for 6 hours of my week for a tv the size of my microwave… People let’s go back to the day when everybody stops BIT&HING… Give Verizon a break what do you do when you have items backordered from research that is the issue they are having. Where are the customers who got there tvs and are happy… Those unhappy people waiting for a tv and angry about billing equals like 1% of VZ billions of customers. Keep in mind Verizon is one of the highest regulated companies out there. So fees and restrictions and ugly bills are what they have to do!!!!!!!!!
U people act like you dont get service for your money… Who would pay 99 a month for 24 months to get a free tv worth 300 please do the math!!!!!!!!!
I got my TV. It was delivered by Fed Ex. I had to contact the voucher company, Harte Banks. They can be reached at (866)279-0438. They are open Monday thru Friday from 8a-5p. Verizon FIOS has no idea of when you will get it. My Personal Account Manager, Erica, gave me the number.
I never received my free TV they screwed my bill up but straightened it out with credits .they have bad tech support for the internet hock up took them over 8 calls to get me up and running they have no clue .Know everything is fine but what a hassle . STILL NO FREE TV I WILL DISCONNECT IF I DONT GET TV AND GO BACK TO COM CAST VERY POOR THESE PEOPLE STINK
We signed up for Verizon by the deadline, and had FIOS installed March 10, 2008. We called Verizon two times about our missing television. We have gotten conflicting information when we call. So far, we do not have the TV. I think everyone needs to start writing letters to the attorney general, and consumer affairs office.
Install was in December, it took 5 months to get the TV.
I have no complaint about FIOS other than the DVR can get slow and bogged down, and it took so long to get the TV.
Way bettter than comcast though.
I ordered service in December
Installed in January
As of May, no TV
Filed a complaint with my state’s Attorney General
Verizon finally acted - overnight delivery of my TV, and 2 free months of service
Encourage all to do the same!!!
Signed up for triple play in December 2007. Installed on January 18, 2008. Received TV finally yesterday. Was expecting a Sharp. They sent a ViewSonic. Looks really cheap!! Felt like they pulled a bate and switch. Called the 866-279-0438 and was told I wasn’t guaranteed a Sharp. Talk about false advertising. Now I have to waste time looking through all of my old paperwork to check the fine print. Verizon is too big for me. Very disappointed. I think I will follow the advice of P-Od and file a complaint with my Attorney General.
I’ve waitied 15 weeks for the TV and finally deciided to fight fire with fire. I filed a formal complaint on misleading marketing practices with my local county cable TV franchise board. These are the folks who grant the license Verizon uses to provide TV service. Within 1 day I had a phone call from the Verizon executive offices saying they had expedited the TV and I would recieve it within 2 weeks. It’s sceduled for delivery tomorrow via FedEx. We’ll see what brand they provide as they did give me an option for Sharp or Mitsubishi and I chose Sharp.
I purchased their 2 yr bundle and was told I would be getting my TV within 6-8 weeks. I did not and called. I also got conflicting stories. First I was told they had no record, then told I did not qualify, then they called back and said I did qualify, then they called back and said I did not qualify. I went into the Grapevine TX store at 114 and Wm D Tate and the salesman Jason confirmed that he told me I qualified. I said his manager would call me and he has not done so. That was two weeks ago.
When I call the promotional department I am on hold for almost two hours before anyone answers. I would be interested in joining in an action against Verizon. My email is klsbowser@gmail.com
I have the same problem with Verizon. Sign up with the triple Fios back in Jan did not get the free TV, I called so many time about my overcharge bill and when the free TV will arrive, I keep getting in about 6 to 8 weeks. The answer I got from supervisor name Matt the Tv is backorder and dont know when it going to be filled. I filed a complaint to the California Attorney General about my situation on June within a week I just got my Free Sharp 19′ on June 12,2008 finally. This is so sad that I need to file a complaint with the Attorney General for Verizon to solve this problem. People do not waste your time file a complaint to the Attorney General immediatelly and get result.
I went for the Verizon deal last December of receiving FIOS internet, cable and landline service for $100/month with the added incentive of receiving a free 19” Sharp LCD TV.
It then took 4 months and repeated phone calls with interminable wait times before we finally received the TV, only to find the set was defective (distorted picture and inoperable DVD player). I contacted Sharp since it has a 1 year warranty and they said they’d repair it and ship it back to me but I must pay for shipping to them.
Pay $40-50 to UPS a “free gift” that turns out to be defective? That didn’t sound right so I called Verizon. This should be their problem, not mine.
Well, after spending almost two hours on the phone being given the runaround from one department to another, each time waiting listening to muzac for a half hour, I finally go through to what seemed a reasonable person looking to help out. “Chris” took down the info on the TV model, its defects, and my email address and said I’d receive an email the following Monday (I called on a Friday) directing me on how and where to ship the TV for a free replacement.
Well, 2 ½ weeks later and no email, so I called “Chris” again at the number he left me. Instead I got another rep at a call center who on checking my file found only a note “complaint on TV” and then proceeded to say that sadly there was nothing Verizon could do, I must take it up with Sharp. I again told her this should not be Verizon’s customer’s problem, but rather their’s to remedy and there was no reason I should be paying out of pocket for a defective “free gift”.
After being put on hold numerous times (I swear this is their strategy to get rid of people) she again said nothing they could do. I told her this struck me as a major scam as the TV model number cannot be found on any internet site and my guess is their built to lower quality or are seconds.
Their final solution to my complaint on the defective TV was to offer to help me cancel my service (which I so far haven’t done). Clearly they value their customers!
Another Verizon item: for the first several bills they overcharged me for their service and it took several calls, again with the dread hold time (all part of the plan) to get this right. Talking with other members of my church I learned they also had this experience.
Great company. They should not be allowed to get away with this cheating game they have going just because they’re a large faceless company.
Google “Verizon free TV scam and numerous message boards of complaints pop up. We’re hardly alone and I will post this wherever possible to do my little part to bring these clowns into the light of day.
Verizon, do you hear me now?
well after having to call them literally every month to correct my bill [it's easily to calculate..just start with the promotional offer, then add all the fees & taxes...anything over that they owe.]
my service started in feb..and in may i received my free tv letter. i suspect i won’t receive anything until august.
i can honestly say one thing. this has class action lawsuit written all over it. it they have even the slightest bit of legal acumen the will offer people waiting for tv’s an instant credit, or a month to month contract in lieu of a 2 year commitment.
any judge that gets this case will throw the book at them as it reeks of intentional deception and an attempt to manipulate their accounting in favor in profitability regardless of their oustanding liabilities [i.e. the 1000s of tvs they should be sending out each month..but clearly are not]
how stupid do they think we are. believe me when the class action lawsuit is filed, i will be first in line.
I ordered the Triple Play in early March 08 and it was installed a couple of weeks later. It was the most professional installation of anything I have ever had installed at my home. My TV arrived a couple of months later. It is a Toshiba.
FIOS’s picture quality and sound quality are considerablly better than Comcast. Many of my neighbors and coworkers have had similar experiences. The bill has been exactly what they predicted it would be.
Now that I understand Comcast will be picking up the Big Ten Network for sports this summer, I hope Verizon will also pick this up.
Had Verizon triple play installed on Feb 10. No TV, I have called their “customer service” numerous times - always an excuse. I’ve had to have hardware replaced and the phone has been out twice. the pictures good but the sound cuts out. 18 more months and I can get out of their service.
FREE TV ? HAHAHAHAHA IVE BEEN WAITING 6 MONTHS FOR THIS WHEN I SIGNED UP FOR THE TRIPPLE PLAY AND NOW THEY TELL US WE DIDDNT SIGN UP FOR THE UPGRADE SO WE DONT QUALIFY FOR THE FREE TV . NUMEROUS TIMES THE VERIZON SLUGS TOLD US BEFORE WE SIGNED UP WE WOULD GET THE TV SET AFTER 3 MONTHS OF SERVICE. NOW THEY BACK PEDDLE AND TELL US WE DONT QUALIFY, WELL FUCK VERIZON AND THE HORSE IT RHODE IN ON!!!!!!!
IF IT SOUNDS TOO GOOD TO BE TRUE ETC.
i signed up for the triple play package in mid december 07 ans was supposed to recieve the sharp 19′ tv and as of right now have still not recieved it..the number to call to check the status is a joke as i keep getting 2 more weeks or we are trying to get it to you as fast as we can…and the sad thing is i was happy with comcast..i am sure my tv still won’t be here after my contract expires and when it does expire its buy-buy verizon..
We went for the Verizon deal last January of receiving FIOS internet, cable and landline service for $109/month with the added incentive of receiving a free 19” Sharp LCD TV.
January installation 8am-12 no show ,reschedule next available mid february.Call and verify free tv is still obtainable.Verizon rep :(Ater 30 minute wait)Oh yes it has been extended until March due to overwhelming interest in Maryland states rep.
After many calls,no letter,can’t my supposed password to work on Verizon web site.June 6th Rep, states ourorder had never been processed in the dept thta award a tv.She submits offer and info.
Several calls in July to follow up ..Rep states “will be shipped in several weeks”
August 1st…Call again speak with someone in the billing dept I recieve a letter
Verizon has over charged you on your bill…You will recieve a creidt on the next bill (have spent nurmous hours since Jan trying to get bill corrected ) No matter how you add it up it’s not only different evwery month.. Charges are way over the 109.00 a month.
Now the real kicker I ask about my FREE TV ..6differnt people later and a 2.5 hr phone call..The marketing Dept tells me ” You didnt get the 12 mgb something internet service so you are not eligable for the TV. HA I;m not a computer specialist and told the girl your technican should disclosed this at the time of installation..Your company is not being honest..THE LINE IS QUIET she transfers me to a Customer Service Rep again (ith some long title) that is just a fancy name for a supervisor..I’m on hold again..20 minutes later..She states
You are not eligable because you already had Verizon Phone Servise !
That was the final straw…I explained the are full of deception and misleading…
and the only Customer Service they provided was they could speak proper English. I had read some where some consumers are asking Comcast etc to
pay verizon $199 the disconection fee and they would go back to Comcast immed.
*****************
Verizon CAN YOU HEAR THIS>> When I can,I will disconnect ALL yur products ,
HOME PHONE,TV,INTERNERT and our family has 4 Cell phones thru Verizon WIRELESS
Kelly
I feel for you, and I can tell you that I have pulled my hair as much as you have over these promotions. I know many people have historically been left with the impression that reps do not care and are trying to get off their call by saying “It’s on it’s way,” or “It’s out of my hands,” but I can assure you that although this was a huge blunder for this company, the employees do care. Many reps have a list of people inquiring about their gift hoping for a direct answer from somebody higher up. I personally have escalated this to a level within Verizon that is helping me come to a resolution. At this point, if you’re still calling, keep this in mind:
1. The company Verizon contracted with to provide these gifts (Harte-Hanks) has cut them (Verizon reps) off effective less than a month ago in this sense: They used to be able to call Harte Hanks a month ago and ascertain delivery status of the gift. Their phone number is now disabled and redirects the caller to a Verizon customer service rep. The main channel of customer service has no direct resource to determine a delivery date of a customer. Supervisors also do NOT have direct access to this information, so it is almost always essentially useless to ask for one for this situation. It is a public utility, and some resolutions that have been offered were violations of the states’ tariffs. For example: Giving $200 in credit on a bill. That will no longer happen, even with an executive complaint from Ivan Seidenberg, the CEO. Verizon is not tariffed to provide credit for misquoting customers a free gift. I am personally working on creating a resolution that will work as a compromise for those who will not receive their gift, but please have more patience while that is fought for. I am spending countless hours researching and fighting this problem. You deserve what you were promised.
2. On that note, there are indications in these posts that people are referring to outside agencies (Public utilities commissions and better business bureau)… when you file a complaint with these entities, it is referred directly to an executive level, and from there it is referred directly to reps that work in the same call center you started communications with. Starting recently, even these executive complaints are going to lead to the same conclusion as calling in: Your point of contact is not going to have direct access to the information you’re trying to obtain. The only thing you would accomplish is receiving an offer for a call back, and a direct line to their voicemail where you can leave a message (or several) and be waiting for a response when that person has the time to check their voicemail messages.
3. If your information was sent to this contracted company Harte-Hanks, you might not get your gift until November. They had such an overwhelming response from Verizon to deliver these televisions that a couple things happened: After January 1, you were not guaranteed the Sharp Aquos. Regardless of whether the rep promised a sharp or not (If I knew why people said the things they said, or did they things they did, I’d be in a different business than I am), After Jan 1 It might be a Zenith, might be a Viewsonic, etc. As of right now, Harte-Hanks is quoting a 7 to 11 week delivery timeframe. No lie….
4. If Verizon has not sent your information to this company already, you are out of luck. You won’t receive a TV, or a best buy gift card, or an RCA small wonder camcorder, or a Flip Video digital video camera; regardless of whether the services you signed up for qualify you for this promotion. This is one of my main concerns…I am working long extra hours to convince my contacts to help lobby an approval for a replacement (or consolation, if you will) gift.
If you were promised this promotion and at this point have not received your gift, here are the steps I recommend you take. Call Verizon’s customer service number, found on your bill or Verizon’s website. Ask for billing and make sure you enter your home phone number into the automated system so it will get you to a FiOS agent. Ask the agent who answers if they are in the department “Encore”, or ask to be transferred to there. Then, ask the Encore rep to check the database for your account information. If they do not have the database on their workstation, they can easily find someone who does.
*If you are in the Database, You are on the right track. Harte-Hanks is prepared to honor the promotion that Verizon promised you. Request that the rep forward this information to inquire about delivery status. The rep will be notified and is more than empowered to call you back with details. Please keep in mind that Verizon is not authorized to issue credit toward the billing for an unreasonable delivery time, due to a lack of state tariffs allowing the credit. If you pursue this with the state utilities commission, they will refer your complaint to the call center and someone will call you and advise you that they cannot issue any credit.
*If you are not in the database, I’d ask, “What did Verizon do to disqualify my account?” Even though the answer you will receive will not be reasonable, (You signed up for 5/2 instead of 15/2.. I dont care what internet speed I had, you told me I’d get this TV. I’m stuck in a contract for 2 years). Please do not argue that Verizon did not meet their end of the bargain:
A) Calls are recorded randomly, each rep has 2 random calls per day recorded for TRAINING purposes only. It is useless to request a recorded conversation you have had with Verizon over the phone.
B) The terms of service for a FiOS bundle, which is the agreement Verizon is held accountable for, has no mention of a free gift, so please do not ask to have the early termination fee waived as an argument that we did not meet our end of the agreement. Trust me when I say, if people you speak to had the option to waive or credit this fee, several people would be receiving a $199 credit on their account. The reality is that the 2-year contract is for providing the services themselves (Freedom Essentials, FiOS Internet, and FiOS TV Premier). The terms of service for the fios bundle can be found here:
http://www2.verizon.net/policies/tos_output.asp?version=bundle
P.S. If you are in Oregon and were promised this promotion for signing up for FiOS Triple Play, sorry…Verizon could not get approval from the state to offer this promotion to you, and therefore Verizon made a mistake mentioning this promotion. If you saw this promotion on Verizon’s website, it’s because Verizon was giving general information and you did not enter your address or phone number to make sure you qualified for the service.
Another thing to point out is that Verizon had system issues on and around the time of the new year, preventing reps from being able to add the qualifying bundle discounts to accounts. Reps were relied upon to follow these accounts and subsequently add the discounts when a fix was in place, but many lost track of the accounts being followed, and thus disqualified the account from the promotion.
My bottom line: I know this is Verizon’s fault. They chose a company that is on the bottom of the marketing food chain to provide a sweetener to sign up for their services for 2 years. They need to be held accountable for their employees promising a free gift to people who sign up for these services in a 2 year contract.
I want to help you. If you are still pursuing resolution for this promotion, please feel free to email me and I will do everything I can do to ensure that you get results.
youdodeserveit@gmail.com
Thank you for your time
We have been waiting for our $50 Target gift card since November 2007. We keep calling every few weeks. The first answer was it was never put in the system, second it should be there in 2 weeks, third if you don’t get it by the end of August call back. Called back Sept 1 I was given some kind of a number, I guess for their records. Called back again still researching it and just this week they were still researching it. I finally asked for a supervisor and she said she had no answers for me. Call back again I was told. All I want to know is why so many stories and why are they researching it. It not so much about the gift card now it is the principal of it. I am going to go to the media if I don’t get it soon. Live TV.
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