Comments on: With Southwest Airlines, Changing Flights Is Easy and Free

By: Husker Avid

Husker Avid — Fri, 09 Sep 2011 21:18:05 +0000

Well, folks, universal love for Southwest! A fact that you didn’t mention is that Southwest has a device which allows you to leave your name and phone number. They will tell you when they will call you back and then they do so. Saves a hard working travel agent many hours of hold time.

I love that a polite, educated Southwest employee will answer any of your questions.

Also, Southwest futured purchased fuel for their planes. They announced recently that they had run out of pre-purchased fuel however they have been doing at business advantageously for years.

Oh, Mr. never buy United again–have you thought of anger management classes?

By: cici

cici — Wed, 24 Aug 2011 01:19:15 +0000

I know I can prob call the airline and ask but I want to ask can you change locations as well for free? Like if I wna fly to NY instead of El Paso

By: Ann

Ann — Tue, 16 Aug 2011 13:06:11 +0000

I just saw that the flight I booked yesterday was $30 cheaper today. I went to travel tools (small button on the right) down to Change flight and easy peasy, I’ve got a $30 credit. Thank you SWA!

By: crystal

crystal — Mon, 11 Jul 2011 20:30:03 +0000

Thanks! This was helpful! My family and I recently had to cancel a vacation and now I am planning a new one in 6 months. I wanted to do this the smartest, cheapest way possible. I just wanted to make sure I could lock in a rate and use my credits, as well as be able to change the flight if a cheaper one comes available. Thank you for the information;)

By: PatC

PatC — Fri, 08 Jul 2011 04:08:07 +0000

I booked my family of 3 on a nonstop flight to and from Las Vegas. My husband now has a work conflict and wants to join us three days later, and we will all fly home together as planned. YOU CANNOT MAKE THIS TYPE OF CHANGE ONLINE. If I change my husband’s flight, guess what? It changes all 3 of us!!!! grrrrr

By: Phoenix

Phoenix — Fri, 17 Jun 2011 14:31:32 +0000

May I ask if I book an earlier flight with Southwest on a one way trip at the lowest sale price (e.g. $49) for 2 passengers on one single reservation, which is the only lowest fare of that day, and 10 days later, a mid-day flight on the same day departure and destination, direct flight, is on sale at $49, do I simply modify the one single reservation (for the 2 passengers) at the same time, and change to that mid-day flight, without paying any extra money? I am talking about a December, 2011 departure, and I want to buy the tickets today to take advantage of that only $49 sale price but hopefully other time slots will also be on sale down to $49 later.

Thanks for your advice in advance!

By: bill

bill — Mon, 23 May 2011 14:58:20 +0000

I like SW Airlines but they have their stupid policies and extra fees too. I bought a ticket, paid for early bird (extra $10.00) then had to change my flight, bought a more expensive ticket and they will not refund my $10.00 despite haivng ample notice. Seems short sighted and greedy, doesn’t it?????

Here is my repsonse to SWAir:
I’ve attached your response to my previous email below. I don’t like your answer and believe you are being greedy and dumb…….so here is what I’m going to do. I have to fly me and my family to Tulsa this summer, August 4-7. So I’m going to book my travel on Delta. Take your $10.00 bucks and have fun with it. By the way, this $10.00 will cost you approximately $1,350 in airfares I would have paid.

Dear William,
Thank you for contacting us regarding our new Customer offering, EarlyBird Check-In. We appreciate the opportunity to respond to your concerns.

All EarlyBird Check-In purchases are nonrefundable. Customers who cancel their flight will forfeit the previously purchased Early Bird Check-In option for that particular flight. This information is provided at the time of purchase, and it is also available on southwest.com. Nevertheless, we apologize that you are disappointed with this aspect of our new offering. As your feedback is important to us, we have tracked the main points of correspondence in our monthly summary, which is distributed to our Senior Leadership.

Again, we appreciate your taking time out of your day to offer your thoughts as we know it can only make us a better airline. We hope to have the privilege of welcoming you onboard very soon as your patronage is important to us.
Sincerely,
Cynthia, Southwest Airlines
The file reference number for your e-mail is 21251311885.

By: CD

CD — Sun, 22 May 2011 01:46:20 +0000

I tried to change are ticket to an earlier time. When I reviewed the prices to purchase it was the same as my original ticket. When
I tried to change the ticket, the same price was now over $100 more. I don’t buy it!! I could have bought a new ticket cheaper than changing the flight I already had!! IT’s a lie!

By: Rob

Rob — Thu, 19 May 2011 17:58:56 +0000

You can change the ticket as many times as you want (from what I’ve noticed). I’ve changed a round trip flight 5-6 times so far (4 for the arriving flight and once or twice for the departing flight).. all the exact same flight, just the price keeps dropping.. so I re-book at the cheaper rate and keep the credit. As of today, I have a $113.00 credit just from changing the tickets to the lower fare.. obviously, I wish I had just waited to buy the ticket at the discounted rate, but at least now I have a credit to use for future flights that on any other airline wouldn’t be available.

By: Shirley

Shirley — Fri, 13 May 2011 16:05:55 +0000

I love Southwest and always look for the opportuity to fly wit them.
I am waiting for SW to open their scheduling dates further into November. Does anyone know if that happens at midnight on a given day?

By: Steve

Steve — Fri, 29 Apr 2011 20:13:30 +0000

do you have to use it to leave from the same place?

By: Steve

Steve — Fri, 29 Apr 2011 20:12:04 +0000

How soon before your flight can you change? Do you need to have another flight picked out? or can you just get a credit to use when you decide? Does it have to be the same destination?

By: Amanda

Amanda — Wed, 13 Apr 2011 20:10:30 +0000

When you change/cancel on Southwest, the funds just sit waiting for you to use, wherever you’re flying. I recently flew to Orlando, and use three different sets of funds that were sitting from previous changes/cancels. I fly Southwest whenever I possibly can – the rest of the airlines just irritate me.

By: Sara

Sara — Mon, 28 Feb 2011 22:34:42 +0000

If needed, when I make my “change” can I change to a totally new destination? And…if I don’t know my new destination/dates yet, is the credit just there until I can use it?

By: GiGi

GiGi — Mon, 28 Feb 2011 00:46:33 +0000

I think the reason why South West is always my and my families airline is because of the first 2 free baggage and no penalty for changing flights. I know that they lost the seat on that particular plane but at the same time you haven’t lost the seat or the money after all. The passenger will occupy a seat on another plane. Also even if you call there could be a possibility that the flight is so close to the day and it goes up in price and wont sell. Also I think that they should think about their customers. As me and my brother being in the military things always change. I know we get breaks due to active army but what about our families is not their fault if a training came up and they can’t visit anymore or as an experience I was having a date for induce labor and baby decided to come on its on. My had to call US airways changed her flight ticket for that afternoon and made it in time.