- Bargaineering - http://www.bargaineering.com/articles -

With Southwest Airlines, Changing Flights Is Easy and Free

With the exception of business travel, everytime I’ve stepped on an airplane the last five years it’s been onto one operated by Southwest Airlines (I’d say it’s at least 20 flights). I fly Southwest because they have the cheapest airline tickets [3], the easiest frequent flyer program, a major hub twenty minutes from my current house and another one twenty minutes from my childhood house, and is brave enough to put themselves on television. (That last one isn’t a reason to fly but that transparency is unparalleled) Yesterday, I had another reason I could throw on that list – switching your flight on Southwest Airlines is both easy and free. There is no flight change fee and you can do it entirely online. At other airlines, there is typically a $50 change fee on top of the difference in fare, which will usually be a full rate fare because “that’s how it is.” Often, an online e-ticket can’t even be changed at all. The flight change process with Southwest Airlines is entirely online too!

Notice there was no change flight fee, no heartburn, and it was all online. Every other airline should be as easy to deal with as Southwest Airlines.